Regional Manager, Program Accounts

Position Summary:

Manages a team of Regional Program Sales People, focused on aligning support and resources to key strategic regional program customers. Develops executive-level strategic relationships with a select number of key program customers with a focus on achieving significant long-term, sustained and measurable business results. Provides coaching and leadership to account team.

Utilizes strategic planning in collaboration with Commercial Regional & Market Sales Managers and Director to achieve region sales goals. Develop and monitor key performance indicators and team member professional development. Oversee and provide direction to enhance relationships and growth opportunities with existing customers and prospects.

Essential Functions:

Regional/Customer Management

• Develops long-term, strategic relationships with key program accounts within their team's portfolio of business

• Interacts frequently with external customers to provide an exchange of information.

• Builds long-term customer relationships at a Regional level while meeting short-term objectives.

• Utilizes and applies customer profitability and pricing models to negotiate customer agreements.

• Participates in selected annual business reviews with key program accounts to review and set accurate goals for the coming year.

• Sets the case, product, segment, Annual Operating Plan (AOP), credit, and net profit goals with input from the region team to include developing action plans for achieving GFS corporate goals.

• Manages the Regions AOP to meet the needs of the company by being fiscally responsible with the assets assigned to the region.

Team Management

• Interviews, hires, trains, and retains staff. Conducts performance monitoring of staff, initiating follow through with disciplinary action and termination in consultation with Human Resources when appropriate. Mentors, motivates, and develops staff and serves as a role model and resource.

• Leads team to develop program customer account plans to include: customer and GFS objectives and implementation strategies and promotion of the customers' and GFS' stated values and positions.

• Holds the team accountable for regional program business results. Reviews outcomes of meetings and action plans that are created to meet objectives.

• Leads team in defining best practices and provides consistent support to internal and external customers.

Other

• Creates and reviews monthly reports, ensuring timely submittal with the intent of updating the management team on current activities within the region.

• Collaborates within Sales and across other departments (eg. Transportation, Marketing, Credit, etc.) to ensure efficient operations and consistent, high-level customer satisfaction.

• Performs other duties as assigned.

What you'll bring to the table:

• Excellent written, verbal communication skills

• Problem-solving capabilities.

• Ability to multitask, prioritize and be able to work independently or within a team environment.

• Organization skills.

• Customer service and time management skills.

• Human Relations - motivating, teamwork, coaching, interactions with others, relationships, etc.

• Self Management - self direction, distraction, repetition, prioritization, fluctuations in workload, ambiguity, etc.

• This position requires excellent supervisory, interpersonal skills to represent the department, and to speak at minor functions.

• Must have industry and segment knowledge and be able to analyze and interpret data.

• Must have good time management, administration, and organizational skills.

• Must be a strategic thinker in order to build relationships, network, and link resources to plan and execute business practices.

• Must be able to develop profitability models and other analytical tools.

• Knowledge of spreadsheet, word processing, presentation, email and internet software applications.

• Valid driver's license required

• Five or more years of progressive sales or business experience required; previous supervisory experience preferred or an equivalent combination of education, training, and experience.

Position Summary:

Manages a team of Regional Program Sales People, focused on aligning support and resources to key strategic regional program customers. Develops executive-level strategic relationships with a select number of key program customers with a focus on achieving significant long-term, sustained and measurable business results. Provides coaching and leadership to account team.

Utilizes strategic planning in collaboration with Commercial Regional & Market Sales Managers and Director to achieve region sales goals. Develop and monitor key performance indicators and team member professional development. Oversee and provide direction to enhance relationships and growth opportunities with existing customers and prospects.

Essential Functions:

Regional/Customer Management

• Develops long-term, strategic relationships with key program accounts within their team's portfolio of business

• Interacts frequently with external customers to provide an exchange of information.

• Builds long-term customer relationships at a Regional level while meeting short-term objectives.

• Utilizes and applies customer profitability and pricing models to negotiate customer agreements.

• Participates in selected annual business reviews with key program accounts to review and set accurate goals for the coming year.

• Sets the case, product, segment, Annual Operating Plan (AOP), credit, and net profit goals with input from the region team to include developing action plans for achieving GFS corporate goals.

• Manages the Regions AOP to meet the needs of the company by being fiscally responsible with the assets assigned to the region.

Team Management

• Interviews, hires, trains, and retains staff. Conducts performance monitoring of staff, initiating follow through with disciplinary action and termination in consultation with Human Resources when appropriate. Mentors, motivates, and develops staff and serves as a role model and resource.

• Leads team to develop program customer account plans to include: customer and GFS objectives and implementation strategies and promotion of the customers' and GFS' stated values and positions.

• Holds the team accountable for regional program business results. Reviews outcomes of meetings and action plans that are created to meet objectives.

• Leads team in defining best practices and provides consistent support to internal and external customers.

Other

• Creates and reviews monthly reports, ensuring timely submittal with the intent of updating the management team on current activities within the region.

• Collaborates within Sales and across other departments (eg. Transportation, Marketing, Credit, etc.) to ensure efficient operations and consistent, high-level customer satisfaction.

• Performs other duties as assigned.

What you'll bring to the table:

• Excellent written, verbal communication skills

• Problem-solving capabilities.

• Ability to multitask, prioritize and be able to work independently or within a team environment.

• Organization skills.

• Customer service and time management skills.

• Human Relations - motivating, teamwork, coaching, interactions with others, relationships, etc.

• Self Management - self direction, distraction, repetition, prioritization, fluctuations in workload, ambiguity, etc.

• This position requires excellent supervisory, interpersonal skills to represent the department, and to speak at minor functions.

• Must have industry and segment knowledge and be able to analyze and interpret data.

• Must have good time management, administration, and organizational skills.

• Must be a strategic thinker in order to build relationships, network, and link resources to plan and execute business practices.

• Must be able to develop profitability models and other analytical tools.

• Knowledge of spreadsheet, word processing, presentation, email and internet software applications.

• Valid driver's license required

• Five or more years of progressive sales or business experience required; previous supervisory experience preferred or an equivalent combination of education, training, and experience.