Firstservice Corporation Canton , MA 02021
Posted 2 weeks ago
Responsible for managing communities, assisting in training and development of Managers and
associates and assists in building and maintaining relationships to aide in the growth of the
company.
Essential Duties & Responsibilities
The job duties listed are typical examples of the work performed by positions in this job classification. Not
all duties assigned to every position are included, nor is it expected that all positions will be assigned
every duty.
General:
Assure that the policies, resolutions and goals of the Board are carried out
Be knowledgeable of all Association Governing Documents, Rules and Regulations
and general legal requirements of a community association
fellow Associates, homeowners and Board of Trustees
Have general knowledge and understanding of building systems and components
Be available to be on-call to handle after-hours emergencies
Follow all policies and procedures of the company and Association
Assist the Board in preparing an Emergency/Disaster Preparedness Plan, if applicable
Such other duties and responsibilities as may reasonably be directed and required
Update and maintain community information in Connect, including but not limited to
the
Community Web Site, Community Projects, Management Reports and all Association
documents and forms
Accounting systems, WelcomeLink, IT Support Helpdesk, where applicable.
Fiscal:
budget
financial management and recordkeeping
fiscal and financial status
bills
maintenance fee accounts
Monitor and report monthly financials
Provide necessary documentation and approvals for invoice payments to Accounting
Notify Association and FirstService of errors
Regular attendance and punctuality are essential functions for the role
Additional Duties & Responsibilities
Practice and adhere to FirstService Residential Global Service Standards.
Conduct business at all times with the highest standards of personal, professional and ethical
conduct.
Notify supervision of unusual equipment or operating problems and the need for additional
material and supplies.
issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining
to new developments, requirements, policies, and regulatory guidelines.
Ensure all safety precautions are followed while performing the work.
Follow all policies and Standard Operating Procedures as instructed by Management.
Perform any range of special projects, tasks and other related duties as assigned.
Supervisory Responsibility
Education & Experience
Minimum of 3+ years of accredited college program or equivalent business experience
5+ years of property management experience
Strong organizational skills
Strong written and verbal communication skills
Demonstrated leadership in current or prior roles
Excellent word processing, mathematics and computer skills required
Commitment to obtain/continue CPM, PCAM, ARM or AMS designations or
equivalent.
Demonstrated ability to work proactively and effectively with team associates, HQ
matrix personnel and other senior executives
Experience in strategic planning, analysis and execution
Experience with budget planning, analysis and execution skills
Knowledge, Skills & Proficiencies
To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skill and/or
ability required.
Excellent organizational skills and project management
Exceptional communication and interpersonal skills.
Advanced written communication skills.
Advanced Microsoft Office skills.
Knowledge of basic accounting/budgeting procedures.
Ability to work under pressure, to adjust to constant changes, to handle multiple tasks,
and to coordinate the work of others.
to prepare and submit reports in acceptable formats and in a timely manner
effectively.
resourcefulness.
Tools & Equipment Used
Computer and peripherals, standard and customized software applications and tools, and usual
office equipment.
Physical Requirements / Working Environment
The physical demands described here are representative of those that must be met by an
associate to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential
functions.
moving objects that can weigh up to 25 lbs or more following appropriate safety procedures. This
movement can occur throughout the day. Must also be able to climb several flights of stairs if
necessary.
Must be able to drive - Some local travel by personal vehicle is required
Must be able to sit and stand for extended periods of time.
Must be able to communicate both on the phone and in person with our clients in order to resolve
issues and manage the business.
Must have finger dexterity for typing/using a keyboard.
Must be mobile enough to move around both the office in order to make copies, send mail and
faxes and to walk around the property. This could include lengthy walks on uneven areas.
and other associates.
Capable of working extended hours, to include evenings, weekends and holidays as necessary.
This position may alternate between working indoors in a controlled climate and with proper
lighting, to an outdoors setting with variable climate and lighting.
good reasoning skills.
and delays. Must be able to remain focused and work effectively, efficiently, and cheerfully under
such circumstances. For safety reasons, employee must remain alert to working conditions and
aware of safety, health, and environmental concerns.
adversarial situations resulting from the proper performance of duties
The work environment characteristics are normal office conditions for the role. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential
functions. Hours over and above normal office hours will occur, including evenings, holidays,
and some weekends. Schedule is subject to change based on business needs.
Travel
N/A
Disclaimer
The above information on this description has been designed to indicate the general nature and
level of work performed by employees within this classification. It is not designed to contain or
be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications
required of employees assigned to this job. This is not an all-inclusive job description; therefore,
management has the right to assign or reassign schedules, duties and responsibilities to this job
at any time.
Firstservice Corporation