Who We Are
Pepper Pike Capital Partners is a rapidly-growing private equity real estate investment & redevelopment firm located in Cleveland, Ohio. Pepper Pike Capital specializes in acquisitions, renovations, and management of market-rate multifamily properties. Over the past decade, we have acquired and (re)developed over 25,000 apartments homes throughout the Midwest and Southeast.
The Regional Leasing Manager leads the leasing efforts and onsite team to peak performance while developing leasing and marketing strategies that increase qualified traffic, maximize conversion ratios and achieve and exceed budgeted occupancy. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skills, and/or abilities required in order to do so. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
PRIMARY/ESSENTIAL DUTIES AND RESPONSIBILITIES
Proactively leads and manages the leasing process by generating and monitoring qualified traffic, qualifying prospects, leasing apartments, preparing lease documentation, and completing move-in procedures in accordance with established policies and procedures.
Proactively recommends appropriate leasing and marketing strategies to generate traffic and ensure high closing ratios.
Positive self-starter comfortable working as both an individual leasing contributor and leasing manager. Will provide direct supervision and oversight, whether alone or in conjunction with on-site manager, to leasing staff.
Successfully provides onsite tours and virtual tours. Consistent top closer with phone-to-tour and tour-to-lease conversion ratios of 30%-50% or higher.
Train, coach and support on-site agents on best-in-class leasing techniques by demonstrating and shadowing during tours. Demonstrating the highest level of customer service and follow up. Ensure move-in procedures are followed by each member of the leasing team.
Examine conversion ratios and coach the team to ensure all traffic is optimized and accurately documented. Provide leadership and direction to the leasing team as necessary to improve and maintain required conversion ratios.
Reviews and analyzes leasing performance reports, shop reports, traffic and closing ratios, and other operational and marketing reports to identify and resolve issues impacting leasing performance. Autonomously accesses the Companys internal resources as needed to support solution strategies.
Responds quickly and professionally to resident and client/owner concerns and questions and takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).
Supports and manages the lease renewal program, including sponsoring various resident lease renewal functions, managing the communication and notification process, and assisting with resident move-outs as necessary.
The ability to take initiative and solve problems in a proactive and collaborative manner. Strong administrative and organizational skills (juggling multiple projects, tasks simultaneously), while remaining flexible, results orientated, accurate and attendant to detail.
Stays informed about current market and competitor conditions that may impact the communitys occupancy and sales results, develops and implements short- and long-term leasing and marketing plans and goals to sustain occupancy and implements creative strategies around pricing, concessions, leasing incentives, and advertising to boost traffic and leases.
As company ambassador, proactively activates in participates in a high level of reputation management techniques and activities of each assigned community.
Responsible for accurate and timely completion of all daily, weekly and monthly performance leasing reports and other information as directed.
Creates and conducts presentations to highlight marketing and leasing strategies and results to clients, internal stakeholders and other business managers and provides solutions.
Adhere to all local, state and federal housing requirements as it relates to leasing and management of the property.
Participate in company training classes and meetings as required.
Other tasks, projects, assignments or duties as assigned.
College degree is preferred, but not required. The position requires the ability to read, write and speak English fluently and proficiently. Also required is the ability to accurately perform intermediate mathematical functions and the ability to understand and perform all on-site property management software functions.
Minimum of seven (7) years experience in residential property management with roles in leasing leadership or operational leadership is preferred. Proven successful leasing performance in a lease-up environment is required.
Must be comfortable in Microsoft Office (Outlook, PowerPoint, Excel, Word) and have the ability to use property management software, CRMs, and other tracking and reporting tools daily.
Ability to develop advanced knowledge of other programs or systems as needed.
Candidate should be self-motivated and have the ability to develop and lead leasing initiatives that support operations and marketing teams.
Excellent communication skills with the ability to convey complex information in an easily understood format. Excellent writing skills are required.
Ability to think rationally during a crisis.
Strong time management skills and the ability to prioritize wisely.
Strong customer service orientation.
Superb understanding of leasing and marketing concepts and the ability to develop, implement, and evaluate leasing and marketing plans.
Ability to close sales at a high conversion rate and manage all leasing processes through move-in.
Proficient with Microsoft Office and able to learn and use various industry databases.
Strong problem-solving skills combined with a collaborative approach.
Outstanding interpersonal and communication skills to successfully interact with multiple constituencies and diverse groups of people.
Demonstrate independent, mature judgment; conveys a professional image and attitude
The position requires the ability to work any of the seven days of the week, 52 weeks of the year. The position requires flexibility and travel, primarily to company-managed properties in the greater Indianapolis and Chicago areas. Travel may also be required at times to attend various company gatherings either in the general vicinity of the associates home property, or in another state. You must also be able to attend certain resident and prospects events, even if they occur outside of regular business hours (e.g. after hours or on weekends).
Pepper Pike Capital Partners