Regional IT Support Technician

Shiloh Industries, Inc. Dickson , TN 37056

Posted 4 months ago



Operates, maintains, and provides ongoing technical IT support for all Shiloh company locations. Manages all phases of end user computing technology life cycle including procurement, distribution, configuration, maintenance and retirement of all end user computing technologies. Provides support for infrastructure components, network and telephone systems. Provides support for local data center operations including system backup and associated facility infrastructure support.

Essential Duties and Responsibilities:

  • Provide second level support for all software and hardware needs of end-user computing and desktop-based LAN/WAN systems; troubleshoot and diagnose problems to resolution to minimize down time of applications and personnel, track and report activities in service management system, and follow internal escalation routines to various IT support functions.

  • Coordinate procurement, setup, distribution, inventory, imaging and maintenance of all end user technologies; use asset inventory system to track hardware and software and maintain compliance.

  • Maintain and repair broken hardware and/or coordinate software and hardware vendors to request service regarding defective products.

  • Administer systems and users in Active Directory, System Center Configurator Manager, and Outlook.

  • Provide accurate record of each call in a service management tracking tool; monitor all open issues to ensure business and customer expectations are met, provide periodic updates, and promote customer advocacy.

  • Report system problems to appropriate technical/management staff and confer with them to resolve production issues.

  • Support local data center operations including facility infrastructure support for HVAC, generator, UPS and related electrical systems.

  • Responsible for daily backups, tape rotations, and data restore at local server room level.

  • Ability to travel up to 25% of the time, often overnight; possible international travel

  • On-call and after hours support; willingness and ability to work flexible or irregular hours in accordance with departmental needs and workload demands.

  • Other duties may be assigned at the discretion of management.

Essential Skills and Abilities:

  • Ability to read, analyze, and interpret documents such as safety rules, standard operating procedures, and technical manuals.

  • Ability to write reports, business correspondence, and procedure documentation.

  • Ability to effectively present information and respond to questions from managers, clients, customers, and subject matter experts.

  • Strong verbal communication skills with positive customer service orientation, professional demeanor, with excellent interpersonal skills with ability to work in fast-paced, dynamic environment.

  • Ability to define problems, collect data, establish facts, and draw valid conclusions

  • Ability to interpret an extensive variety of technical instructions.

  • Strong working knowledge of desktop, laptop and portable computing hardware, remote control software, operating systems and administration tools, current Microsoft Office products including Outlook, word processing, spread sheeting, and presentation applications

Supervisory Responsibilities

This job has no supervisory responsibilities.

Minimum Requirements

Education and/or Experience

Associate's degree from two-year college or university required

Bachelor Degree in technology or related business field preferred

(See CSD Career Ladder for Years of Experience Requirement)

Additional Competencies, Skills Abilities Standard

  • Possess at least 3 years of IT experience

  • Lead in the overall management of at least one end user technology (ex. TrendMicro antivirus system, WSUS, TeamViewer tools, timeclocks, etc).

  • Research alternate approaches to existing software and hardware when standardized approaches cannot be applied.

  • Perform system analysis techniques and procedures, including cross-functional discussions, to determine hardware, software or system functional specifications.

  • Provide supplemental support for Technical Services in networking, infrastructure and telephony hardware.

  • Provide technical guidance and direction to other team members as needed.

  • Possess strong knowledge of networking, IT security principles, network infrastructure hardware, and wireless technologies.

  • Ability to effectively communicate at all levels in the organization

Certificates, Licenses, Registrations

None required; however, any technical-related certification(s) is preferred (ex. HDI Support Technician, A+, MOS, etc.)

Physical Demands

  • This position requires some physical effort including climbing and bending.

  • The ability to safely lift and carry up to 50 lbs. occasionally.

Work Environment

  • The noise level in the work environment is usually moderate.

  • The potential for accidents or health hazards in this position is minimal.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

This job description will be reviewed periodically as duties and responsibilities change with business necessity. All job functions are subject to modification.

  • Shiloh Industries does not seek or accept unsolicited resumes or offers of recruiting service associated with any published or unpublished employment opportunities. Any unsolicited information sent to any member within Shiloh Industries will be considered as unencumbered and free from any fee or charge whatsoever. Only members of our Talent Acquisition Team have authority to engage or authorize recruiting services.
icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Medical Laboratory Technician


Posted 3 days ago

VIEW JOBS 2/25/2020 12:00:00 AM 2020-05-25T00:00 Are you looking for a company that places integrity over their bottom line? Here at HCA, our everyday decisions are founded on compassion. Apply today and join a team that is dedicated to serving others in need. You contribute to our success. Every role has an impact on our patients' lives and you have the opportunity to make a difference. We are looking for dedicated professional like you to be a part of our team. Join us in our efforts to better our community! TriStar Horizon Medical Center is a fully accredited, 157-bed regional medical center. We offer a full array of services including cardiology, diagnostic imaging, emergency, inpatient rehabilitation, oncology, orthopedics, and women's services. As an Accredited Chest Pain Center and a Primary Stroke Center, TriStar Horizon is a leading provider of emergency heart and stroke care. Our satellite campus, TriStar Natchez, offers imaging and oncology services as well a 24/7, full-service ER that provides the same services as our main campus emergency room. TriStar Horizon Medical Center is looking for a Medical Laboratory Technician. Shift: PRN / As Needed General Essential Functions: * Utilizes Medical Laboratory Technician (MLT) skills and training to perform test of samples of blood, urine and other body fluids to obtain information utilized in diagnosis and evaluation of a patient's medical situations. * Participates in Performance Improvement activities to assure continuous Quality Improvement. * Maintains cultural and diversity awareness when dealing with patients, visitors, co-workers and all other customers. * Promotes a supportive, teamwork oriented environment. * Fulfills departmental responsibilities with the long-range plan, mission, vision and values of Horizon. Healthcare Corporation of America (HCA) is a community of 94,000 Registered Nurses and 38,000 active physicians. We have over 1,900 facilities ranging from hospitals, freestanding ER's, ambulatory surgery centers, and urgent care clinics. Our facility based staff continues to raise the bar in patient care. Ten HCA hospitals have been named in IBM Watson Health's top 100 best-performing hospitals based on patient satisfaction and operational data. If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply. We promptly review all applications. If you are highly qualified you will hear from one of our managers. Come unlock the possibilities and apply today! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. * Tennessee MLT License required * Basic Life Saving (BLS) Healthcare Provider certification required within 90 days of hire or promotion. HCA Dickson TN

Regional IT Support Technician

Shiloh Industries, Inc.