Regional IT Support Technician

Eurofins Scient. Edison , NJ 08817

Posted 3 weeks ago

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.

In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 47,000 staff across a network of more than 900 independent companies in over 50 countries and operating more than 800 laboratories. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing.

In 2019, Eurofins generated total revenues of EUR 4.56 billion, and has been among the best performing stocks in Europe over the past 20 years.

  • Monitors the Helpdesk ticket tracking system to respond to problems identified by users in a timely manner and according to company SLAs.

  • Identifies, researches, resolves, or escalates technical problems.

  • Maintain laptop and desktop computers, including installing and upgrading the operating system, imaging systems, installing and configuring applications and implementing security best practices.

  • Installs, trouble-shoots and supports a wide variety of hardware including Laser Printers, Label Printers, VOIP phones, and Bar Code Scanners.

  • Instructs users in the use of equipment and software.

  • Identifies and resolves system security issues to include antivirus, spyware & system software updates.

  • Provide assistance and support to IT department as needed.

  • Able to react to change productively and handle other essential tasks as assigned.

  • Document problems, procedures, and technical how-to docs and creating and publishing knowledge base articles and procedures in our support portal.

  • Support local and remote employees and respond to all incidents in a timely, courteous, and efficient manner.

  • An ability to work with a geographically distributed team and be able to travel to other locations for scheduled project work or emergency situations.

  • Ensure compliance with security and system configuration standards

  • Work independently, thoughtfully and have an attention to detail. Working with the Regional IT Manager, the IT Support Specialist will identify new technology trends, upgrades, improvements and trainings in the areas of computer hardware, software, audiovisual, mobility, printing telephony and network connectivity.

The Regional IT Support Specialist is primarily responsible for providing excellent customer service and support in a responsive, respectful manner to end users on a variety of computer and telecommunications issues. Installs and maintains computer hardware, software and peripherals. The position may require more work hours than the normal eight-hour workday and travel to other facilities throughout the country.

  • Monitors the Helpdesk ticket tracking system to respond to problems identified by users in a timely manner and according to company SLAs.

  • Identifies, researches, resolves, or escalates technical problems.

  • Maintain laptop and desktop computers, including installing and upgrading the operating system, imaging systems, installing and configuring applications and implementing security best practices.

  • Installs, trouble-shoots and supports a wide variety of hardware including Laser Printers, Label Printers, VOIP phones, and Bar Code Scanners.

  • Instructs users in the use of equipment and software.

  • Identifies and resolves system security issues to include antivirus, spyware & system software updates.

  • Provide assistance and support to IT department as needed.

  • Able to react to change productively and handle other essential tasks as assigned.

  • Document problems, procedures, and technical how-to docs and creating and publishing knowledge base articles and procedures in our support portal.

  • Support local and remote employees and respond to all incidents in a timely, courteous, and efficient manner.

  • An ability to work with a geographically distributed team and be able to travel to other locations for scheduled project work or emergency situations.

  • Ensure compliance with security and system configuration standards

  • Work independently, thoughtfully and have an attention to detail. Working with the Regional IT Manager, the IT Support Specialist will identify new technology trends, upgrades, improvements and trainings in the areas of computer hardware, software, audiovisual, mobility, printing telephony and network

Position is Full Time, Monday

  • Friday 8:00am

  • 5:00pm. The role sits out of Edison, NJ and all candidates within Edison, NJ commuting distance are encouraged to apply.

  • Excellent full time benefits including comprehensive medical coverage, dental, and vision options

  • Life and disability insurance

  • 401(k) with company match

  • Paid vacation and holidays

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

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Regional IT Support Technician

Eurofins Scient.