Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Regional IT Support Engineer II

Expired Job

Advanced Drainage Systems Winter Garden , FL 34787

Posted 3 weeks ago

Overview

Headquartered in Hilliard Ohio, Advanced Drainage Systems, Inc (ADS) is the leading manufacturer of high performance thermoplastic corrugated pipe, providing a comprehensive suite of water management products and drainage solutions. Our innovative products and superior drainage solutions are used across a broad range of end markets and applications, including residential, non-residential, agriculture and infrastructure applications. We have established a leading position in many of these end markets by leveraging our national sales and distribution platform, overall product breadth and scale, and our manufacturing excellence. Founded in 1966, we operate a global network of 3,700 employees, 61 manufacturing plants and 29 distribution centers. In July, 2014 we became a public company traded on the NYSE. To enable our continued growth, we are looking to add top talent to our dynamic organization.

Responsibilities

Summary:


The Regional IT Support Engineer II will support the delivery of information technology services to their designated region's manufacturing plants, distribution centers, sales offices, call centers, and auxiliary facilities. They will work as part of the Regional and Global IT teams supporting, but not limited to; application use, infrastructure initiatives, telecom and network issues, printing solutions, and customer issue triage.ADS is looking for someone with the abilities to work as part of a new rapidly growing team in a fast moving and challenging operations environment, reporting to the Regional IT Support Manager. The Support Engineer will provide regional IT support for remote and on-site users in line with agreed procedures and expected support levels. The primary duties of this individual will be performed in the local regional office and with regular planned travel in support of activities and training within their region. Occasionally, this position will have a shared responsibility of extended support which may include on-call evenings, nights, weekends, or holidays. Primary

Job Responsibilities:

The responsibilities of this position include, but are not limited to:

  • Providing a professional, courteous, and rapid response to IT users including and up to extended end-user training

  • Scheduling preventative maintenance activities such as parts replacement and upgrades

  • Serving as customer contact on IT technical and service related problems

  • Assisting in the compilation and maintenance of an accurate inventory of hardware and software tools by site by region

  • Ensuring local IT stock is kept up to date and coordinate shipment of parts

  • Assisting with new office IT setups, relocations, and closures as well as M&A

  • Deploying and maintaining existing IT assets and associated peripherals, installation and configuration of software, support of infrastructure modifications and upgrades

  • Maintain personal and professional development to meet the changing demands of the business and IT

  • Assistance in maintaining location documentation for network documentation for supported sites

  • Researching, testing, and evaluating emerging technologies

  • Diagnosing mechanical, hardware, software and systems failures using established procedures

  • Determining the most cost-effective repair or resolution to minimize customer downtime

  • Undertake such other duties, training, and hours of work as may be reasonably required and which are consistent with the general level of responsibility of this job

  • Other responsibilities as needed

Job Skills:

  • Ability to multitask and work in a remote and independent setting with cross-functional teams

  • An analytical, creative, and innovative approach to problem solving

  • Excellent customer service skills

  • Flexible and adaptable mentality for working in a manufacturing and warehousing environment

  • Possess a positive, people-oriented, and energetic attitude

  • Solid written and oral communication skills

Educational Requirements:

  • High School diploma, or equivalent required
  • BA/BS degree or equivalent preferred, BA/BS degree in technical field a plus

Preferred Experience:

  • 3-5 years relevant IT field service experience with end-user troubleshooting skills or training

  • Experience in a service desk or other service-oriented IT role

  • Experience working in a complex operational environment

  • Experience with computers, mobile devices, and wireless technology

Physical Requirements:

  • Ability to move objects up to 25 pounds unassisted

  • Ability to travel 2-3 days per week, domestically or internationally

#CB

EEO Statement

Advanced Drainage Systems is proud to be an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Sales Support

Fastenal

Posted Yesterday

VIEW JOBS 11/17/2018 12:00:00 AM 2019-02-15T00:00 Sales Support 890 Carter Rd Ste 150 & 160, Winter Garden, FL 34787 Part-Time Shift(s): 24 hours per week OVERVIEW: Working as Part-Time Sales Support, you must have a strong interest in sales and enjoy working in a fast-paced challenging environment. This is an entry level position that will provide assistance to our customers from our branch located at 890 Carter Rd Ste 150 & 160, Winter Garden, FL 34787. RESPONSIBILITIES: The duties and responsibilities of this position are service-based and will present new and diverse challenges daily. Duties include, but are not limited to: oAssisting with sales/customer service oManaging inventory oPlacing and fulfilling orders oReceiving and shipping inventory oPerforming deliveries with company vehicle REQUIRED POSITION QUALIFICATIONS: The following skills and qualifications are required for this position: o18 years of age or over oA valid driver's license and the ability to meet our driving record requirements oPossess or are working towards a degree in Business/Marketing OR have equivalent industry experience and knowledge of the local market oExcellent written and oral communication skills oPossess strong computer skills and math aptitude oExhibit strong aptitude for sales and a desire to sell oHighly motivated, self-directed, and customer service oriented oDemonstrate our core values of ambition, innovation, integrity and teamwork oAbility to lift, slide and lower packages that typically weigh 25lbs-50lbs and may weigh up to 75lbs oAbility to pass the required drug screen (applicable in the US, Puerto Rico, and Guam ONLY) PREFERRED POSITION QUALIFICATIONS: oPossess interest in career advancement. ABOUT US: Since 1967 Fastenal has grown as a distributor of industrial and construction supplies from a single branch to approximately 3,000 servicing locations, each providing tailored local inventory and personal service for our customers. As we've expanded across the world, we've retained a core belief in people and their ability to accomplish remarkable things - if given the opportunity. From this philosophy stems an entrepreneurial culture that challenges every employee to run their own business, create their own success, and advance to become company leaders. As a growth company with a solid financial position, we are committed to training, promoting from within, and creating opportunities for our employees. If you have an entrepreneurial spirit and are looking to make your mark as part of an elite growth company, you won't find a better fit than Fastenal. Fastenal Winter Garden FL

Regional IT Support Engineer II

Expired Job

Advanced Drainage Systems