Ryko Solutions Inc De Pere , WI 54115
Posted 2 months ago
National Carwash Solutions has grown over the past 50 years to become North America's largest equipment, service, and cleaning solutions provider in the car wash industry. Our world-class brands are backed by the largest service network in the country with more than 300 dedicated service professionals and growing! Come join us for an extraordinary career in a high growth, team-oriented company!
As the Regional IT Support Administrator, we are looking for:
Self-starter mentality showing initiative and recognize opportunities to improve processes and the organization
Comfortable digging in and getting your hands dirty with a variety of IT and business challenges
Ability to clearly communicate your ideas, progress, challenges, and lessons learned
You will be responsible for:
Responding to and resolving tickets on the helpdesk within reasonable time frames
Providing support remotely and on site
Servicing, repair, configuration of PCs, servers, and network equipment
Assisting with research and implementation of solutions for new products and service offerings along with other system engineers
Rollouts of new installations, network upgrades, projects
Process improvement opportunities
Help establish ITSM solutions and processes
Create, edit, and clean-up internal knowledge base documentation
Run, monitor, evaluate, and improve ITSM reports
Analyze reporting data to identify trends, then present analysis to the team for in-depth discussion and review
ITSM application dashboard creation/improvement and ticket portal upkeep
Other duties as assigned
Working Knowledge of:
Windows Server OS
Active Directory
Windows 10/11
VMware ESXi and vCenter
Google Workspace
Core Networking and Security Infrastructure (Fortinet/Cisco)
Competencies:
Pressure resilient
Independent
Good blend of people/task orientation
Multitask focus
Customer-centric
Results driven
Education, Experience, and Licensing Requirements:
Bachelor's degree in Computer Science, Information Systems, or equivalent education or work experience
5yrs network/server experience with technical support and troubleshooting abilities
Current MCSE, MCITP, or equivalent qualification
Excellent decision making and problem-solving capability in a very fast-paced environment
Excellent communication skills, both written and verbal, as well as excellent organizational skills
Effective interdepartmental communication skills
Lead by example to provide a fun, engaged work environment
Grow your career supported by an energized and passionate team, professional development, training, flexibility and opportunities for advancement. We offer competitive wages and benefits including comprehensive health, dental and vision coverage, matching 401(k), paid time off and more.
National Carwash Solutions is a proud equal opportunity employer. We are a drug free, EEO employer committed to a diverse workforce. We will consider all qualified candidates regardless of race, color, national origin, sex age, marital status, personal appearance, sexual orientation, gender identity, family responsibilities, disability, education, political affiliation or veteran status.
Ryko Solutions Inc