Regional HR Representative

Universal Services Of America Chicago , IL 60602

Posted 3 months ago

We are North America's leading security services provider with over 200,000 phenomenal employees. For all full-time positions, we offer medical, dental and vision coverage, life insurance, 401K, employee assistance programs, company discounts, perks and more! Approximately 65% of our managers were internally promoted! We have great part-time and full-time positions available! Start your phenomenal career with Allied Universal today!

Allied Universal is currently seeking a Regional HR Representative. If you are a dynamic individual with a passion for service excellence and would like to be an integral part of our success, please consider joining our team. This person will be responsible for managing all employee and labor relations for a defined client group (branch locations/divisions), by partnering with branch management on all human resource related activities Additional responsibilities may include, but are not limited to the following:

  • Reporting into Corporate Human Resources on a solid-line basis, but dotted-line to regional branch operations staff to provide day to day HR oversight and support in assigned geographic region;

  • Ensure compliance with company policies and procedures, while identifying solutions to daily operations challenges and needs;

  • Partner with branch HR Coordinators, Branch/General Managers, Regional Vice Presidents, and Division Presidents in an assigned region and recommend, develop, interpret and clarify human resource procedures and policies to ensure compliance with employment-related laws and regulations;

  • Act as a liaison with various corporate HR functions (i.e., Benefits, work comp administration, recruiting), to ensure timely flow of information and execution of branch/regional priorities;

  • Act as a liaison between branch management/staff and Regional HR Director to ensure priorities and activities are discussed and consistent application of policies and procedures are enforced;

  • Prepare accurate new employee personnel records, files, drug and alcohol screening and background investigation results and ensure compliance with all state and federal laws;

  • Assist branch HR Coordinators with conducting employee new hire orientations and on-boarding for large account takeovers as needed;

  • Conduct local on-boarding process for Administrative employees hired in region;

  • Research and conduct employee investigations and develops solutions to complex issues in coordination with Regional HR Director and in compliance with corporate guidelines.

Qualified candidates for the Regional HR Representative position will meet the minimum requirements, as described below:

  • Must have a car and be able to travel as required;

  • High school diploma or equivalent required; Bachelor's Degree in Business or related area of study highly preferred;

  • Minimum of 3 5 years experience in the human resources field, with specific experience managing and successfully resolving complex employee and/or labor relations situations in a fast-paced, high volume environment required;

  • Specific related experience managing the receipt, investigation, documentation, resolution and communication of employee relations cases of a complex and varied nature in a high turnover, entry-level wage, non-exempt employee environment as well as for managerial level employees; includes policy interpretation and ability to consistently apply policies and practices to ensure equity within assigned client group and organizationally;

  • Proven experience turning goals into action by creating and executing strategies and plans to achieve objectives; must be goal-oriented with demonstrated ability to interact successfully in unfamiliar or new environments to accomplish hiring goals;

  • Energetic, driven personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines;

  • Must be able to work independently and be self-directed, but also take direction from all levels of managers within the assigned region, which may result in having to re-prioritize work activities on a regular basis;

  • Must be proficient in all Microsoft Office applications; effective use of technology to create meaningful reports and measurements required;

  • Professional, articulate and able to use good independent judgment and discretion;

  • Must have a clean driving record, possess a valid driver's license and minimum required insurance, and have a reliable vehicle for regular driving between branches within assigned region;

  • Must have the flexibility and ability to travel periodically/regularly, depending on company needs, with some overnight travel required;

  • Outstanding verbal and written communication skills required with the ability to successfully interact at all levels of the organization while functioning as a team player.


Allied Universal is an Equal Opportunity Employer committed to hiring a diverse workforce. Allied Universal will provide qualified individuals with reasonable accommodations pursuant to the Americans with Disabilities Act and/or any other applicable state or local laws. We are committed to hiring veterans and reservists. Since 2013, we have hired over 25,000 heroes.

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Regional HR Representative

Universal Services Of America