Regional Home Health Office Manager- Home Health Exp Preferred 50% Travel (63735)

Gentiva Health Services, Inc. Dallas , TX 75201

Posted 2 months ago

Travel is 50% - This person will travel to Home Health Branches to help with Office Management. Home Health or Hospice preferred- strong need to know Home Care Home Based system. The person will need to be proficient in HCHB to train others. Need min of 3 years in office mgt in Home Health or Hospice

I believe that better care begins at home.

Compassionate care, uncompromising service and clinical excellence - that's what our patients have come to expect from our clinicians. Kindred at Home, a division of Kindred Healthcare Inc., is the nation's leading provider of comprehensive home health, hospice, and non-medical home care services.

Kindred at Home, and its affiliates, delivers compassionate, high-quality care to patients and clients in their homes or places of residence, including non-medical personal assistance, skilled nursing and rehabilitation and hospice and palliative care. Our caregivers focus on each unique patient to deliver the appropriate care and emotional support to our patients and their families.

The Regional Director of Office Operations primary responsibility is to ensure compliance and clinical quality are embedded in the company's procedures, ensure that each branch is operationally efficient, and ensure that patients are provided with the highest level of customer service. The Regional Director of Office Operations assist the region with the implementation, application and adherence to business processes. The position ensures his/her region(s) are meeting company expectations for organizational business metrics, ineligible claims, and following company operational processes and procedures. This position also recommends and implements improvement methodologies as needed to assist the location.

Essential Functions:

  • Provides first line Homecare Homebase support to include questions and troubleshooting

  • Proactively identifies issues impacting patient care and/or office operations

  • Participates in administrative staff meetings, committees, and special projects, and seeks additional responsibilities.

  • Recommends new approaches to effect on-going continual improvements to processes, policies, procedures, and documentation

  • Partners with operational leadership to ensure core business metrics are sustained for the region by:

  • Reviewing processes, ensuring compliance, and facilitating implementation of improvement methodologies to support compliance with federal/state/local/Company standards and achievement of operational goals and efficiencies.

  • Evaluating negative trends in performance within areas to support plan to meet specific, identified objectives in performance metrics and assists location managers in the development of action plan to resolve local issues.

  • Provides education and training on company processes and procedures related to operations as well as on Homecare Homebase to branch management and clinicians in settings ranging from one-on-one sessions to group facilitation to in person training as well as virtual training

  • Supports system implementation for acquisitions and branch growth strategies

  • Provides daily, weekly, monthly, quarterly and annual reports as requested

  • Manages special projects and assignments as requested from supervisor

Required Skills

  • Bachelor's Degree preferred or the equivalent related work experience

  • Requires minimum 3 years' experience working with home health and/or hospice


  • Knowledge of home health and/or hospice rules, regulations and CoP's preferred

  • Experience in planning, leading, and directing complex operational initiatives required

  • Homecare Homebase software experience preferred

  • Ability to work with confidential information

  • Adheres to Organization's Policy and Procedures

  • Knowledge of home health and/or hospice regulatory and administrative requirements

  • Excellent analytical and problem solving skills

  • Participates in working groups, councils and committees

  • Able to work independently or as member of a team

  • Requires strong and proactive leadership skills

  • Strong verbal, written, and interpersonal communication skills

  • Detail and deadline oriented with the ability to prioritize and multi-task

  • Able to follow written process

  • Flexible and responsive to changing business needs

  • Must read, write and speak fluent English

  • Must have good and regular attendance

  • Fluent competence in computer/smart phone navigation

  • Working knowledge of Microsoft products (to include Outlook, Word, Excel, and PowerPoint)

  • Approximate percent of time required to travel: 50% minimum with additional travel as needed

for projects/assignments

  • Performs other related duties as assigned

Required Experience

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

To learn more, please contact your local recruiter at (toll free) 855-KND-AT-HOME

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Regional Home Health Office Manager- Home Health Exp Preferred 50% Travel (63735)

Gentiva Health Services, Inc.