Why CompuCom? (Overview)
CompuCom is now a part of the Office Depot family of companies. Come join a growing global company that has a laid-back culture, values your skills, focuses on growing your career, and promotes work-life balance. Competitive pay, a generous time-off policy, and full benefits including 401k with matching are included in our Benefits Package. The Regional General Manager (RGM) manages the business and is the face of CompuCom in the regional market, as well as, accountable for profitable growth and overall client satisfaction.
What We Need & What You'll Do (Responsibilities)
The Regional General Manager is responsible for managing the CompuCom business in the Southeast (NC, SC, TN, AL, GA, FL, MS). The RGM is the face of CompuCom to the market and is responsible for driving growth, delivering budgeted business results, managing customer relationships, and maintaining employee engagement. Given our matrix structure, the RGM role is primarily focused on market and customer engagement and driving growth while relying on the delivery organization to ensure delivery. The RGM is accountable for the regional P&L including sales, revenue, and contract profitability.
Key Roles & Responsibilities:
Represent CompuCom in the market articulating our vision, value proposition and offerings to customers, prospects, and local business communities
Team with marketing and capability centers to define and drive regional growth strategies and drive go-to-market campaigns to expand business with new logos and within existing accounts
Oversee regional sales organization with responsibility for sales, renewals, and minimizing churn in the region
Manage customer executives to ensure account plans development, cross-sell prospecting, and on-going executive governance to build and expand customer relationships
Oversee solution selling process including deal qualification, defining win strategies, solution / proposal development and relationship-based selling with personal engagement in the selling process for key deals
Ensure customer satisfaction teaming with delivery to drive issue resolution as required with accountability for contract profitability
Responsible for regional business operations including sales and revenue forecasting as well as delivery of business results to plan including revenue and contract profitability.
Attract and retain an agile and energized team of client executives, sellers, and delivery leaders with a focus on:
Fostering a growth mindset and commitment culture
Provide training, coaching, and counseling to associates for continuous improvement.
Qualifications and Skills:
BA/BS in technical field, business, or relevant degree
Minimum 9-10 years relevant experience
Technology or consulting services experience required
Understanding of customer support, end-user technology, and cloud services highly desired
Experience building and managing customer relationships
Experience managing a $75+M P&L is highly desirable
Experience building and growing high-performance teams in a matrix organization
Hands-on sales, account & delivery skills
Strong communication skills
Strong initiative, leadership skills and work ethic
Strong attention to detail
Experience with global delivery of servicesnetworks is a plus
Must be able to travel and live in a core city
Who You Are (Qualifications)
Customer-Oriented - hands-on engagement with prospective customers to position offerings, serving as a customer executive at strategic customers and acting as a customer advocate to align entire organization to address customer needs and challenges
Growth Mindset - able to identify new opportunities, identify innovative growth strategies, test key initiatives and fail-fast.
Creative Business Development - serve as the face of CompuCom in the market understanding business and customer needs and developing unique ways to grow the business with your customer and provide solutions to financial, economic or environmental challenges.
Industry / Market Acumen
Operational Predictability and Efficiency - accurately represent business outlook, guide team to deliver on business commitments, and identify opportunities to drive efficiency improvements
Talent Magnet - attract, retain and develop strong talent
Demonstrate the highest degree and respect and integrity in all aspects of the role.
Bring sincere enthusiasm to the leadership role, and drive that enthusiasm down through the team and across to other business units within CompuCom Systems
Deliver thoughtful and well development communication strategies; both internally and externally
Demonstrate a high degree of decisiveness, while maintaining a level of due diligence behind every key strategic decision.
Empower those around you, while providing the necessary tools, training and development opportunities, to build a high performing team
Equal Employment Opportunity
CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.
Compucom Systems Inc