Regional EV Services Manager

Maxgen Energy Services Pittsburgh , PA 15216

Posted 2 days ago

About MaxGen
At MaxGen Energy Services ( our mission is to be the industry leader in providing Safe, Professional, and Reliable Operations & Maintenance Services to our Nations Clean Energy Infrastructure.
Our company has a nationwide footprint and provides field maintenance services to hundreds of asset owners in the United States. MaxGen currently services the largest electric vehicle (EV) charging infrastructure in the country and has a distinguished reputation for safety and performance.
MaxGen also has significant experience with the development, design, installation, and maintenance of electric vehicle service equipment (EVSE) and battery energy storage systems (BESS). As an OEM (original equipment manufacturer) service provider to the largest EV charging networks and the largest commercial BESS systems in operation today, MaxGen has amassed industry-leading experience with EVSE and BESS installations.
This combined experience and expertise brings our customers unparalleled service, asset performance, and strong partnership in the long-term care and operation of their energy asset portfolios.
The Regional EV Service Manager position is responsible for all service execution within market(s) in which he or she is assigned. This position will act as the first level of escalation for all direct field service technicians and service partners working in the assigned market. This position will report into the Director EV Field Services.
Job Responsibilities
Lead a designated team of EV field service technicians towards safely and efficiently servicing our customers and meeting the stated service level agreements.
Duties include but are not limited to:
  • Provide supervision of daily operations of field service technicians in the market
  • Ensure that technicians and service partners are equipped with all the knowledge, tools and materials to perform the jobs assigned
  • Assist in resource planning for the assigned market and review daily schedules of field service technicians
  • Enlisting service partners and building out our service partner base within the market
  • Management of partner network (to include, training, quality control and audits)
  • Address quality issues and work with our customers, manufacturers and other involved parties to see corrective actions
  • Assist in the development of work procedures and training
  • Monitor work order completion and close out for services performed by field service technicians
  • Service Level Agreement (SLA) management
  • Perform technical work as required (either for on the job training, or more complex L2 technical jobs as required)
Education and Experience
  • Minimum 5 years experience in Field Service technical role
  • Minimum 1 years experience in Leadership Role (preferred)
  • Must have technical experience in power electronics or related field
  • Understanding of electrical safe work practices
  • Ability to share knowledge and mentor
  • Prior experience with EV charging (preferred)
Skills and Experience:
  • Excellent verbal, written, and presentation communication skills
  • Strong leadership skills, independent thinking, strong organizational and planning skills, excellent analytical and problem solving skills are essential
  • Ability to use MS office (Word, Excel, Power Point, Etc.)
  • Experience with Sales Force or other Field Service Management platform
  • Self-starter with the ability to perform with very little oversight while working within and fostering a team oriented environment
  • Ability to lead and influence in a matrix organization
Working Environment
  • Field based position with travel up to 50% as needed
  • Routinely operates a computer and other office productivity machinery
  • Comfortable working outdoors and on job sites in public areas
  • Occasionally move about and between MaxGen offices for coordination with stakeholders
  • Frequently communicates with employees, stake holders and customers
The above statements are intended to describe the general nature and level of work being performed by the incumbent. This is not intended to be an exhaustive list of all responsibilities, duties, and skills requires of personnel. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities
MaxGen is an Equal Opportunity Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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