Regional Director - Service Operations

MCC Group, L.L.C. Saint Louis , MO 63150

Posted 3 weeks ago

The primary purpose of the Regional Director of Service Operations is to provide leadership and direction to Service Business Unit Managers in multiple offices for the execution of work. Including overseeing the strategic growth within Service group for the given geographic region assigned.

Principal Duties and Accountabilities:

  • Make Safety the number one priority in the business unit.

  • Develop and implement an execution plan to maximize overall business objectives, and ensure maximum profitability.

  • Manage the Service team to maintain, embrace and enforce the Bernhard Core Values and to lead by example.

  • Communicate with others to identify, manage and share overall best practices and company resources.

  • Hiring and disciplinary duties.

  • Meet or exceed growth goals.

  • Provide key leadership direction for operations within the Service business unit to ensure a cohesive team. Coordinate efforts of the overall team including: Create and manage Key Performance Indicators, Determine proper growth strategies within each office (e.g. new locations, vertical markets, service offerings), Implement growth strategies.

  • Evaluate performance of each office relative to customer satisfaction and provide leadership for performance enhancement and proactive resolution of issues. Allocate resources as needed to ensure business unit and project team commitments to customers are met.

  • Manage personnel priorities relating to technical ability and staffing levels to gain greater

efficiencies to improve customer satisfaction and reduce cost. Includes working with managers to coordinate hiring of local staff, conducting performance reviews, recommending salary changes and resolving internal personnel issues.

  • Ensure compliance with state, local, and federal legal requirements and operate the business with the highest level of ethics. Ensure the quality of work to corporate standards and project requirements.

  • Meet or exceed all financial budgets and goals, including reviewing all set ups, monitoring all pricing, and reviewing cost data with the team(s).


Knowledge, Skills & Abilities:

  • Must be equally passionate about providing services and promoting safety on the job, and

have the knowledge and ability to enforce safety policies within the department.

  • Must understand the company's policies and procedure, lead by example, create solutions, offer guidance and generally manage the Business Units with minimal strategic guidance from executives.

  • Must have knowledge of MEP systems and a minimum of 10 years successful and verifiable experience.

  • Must have experience in managing at least $15-20MM in Service business.

  • Ability to manage profit and losses as well as reporting on quarterly and monthly


  • Ability to create a reliable budget as part of a professional business unit budget plan.

Bernhard is an EOE M / F / Vet/ Disabled Employer and participates in the E-Verify program.

Applicants for Bernhard positions must be legally authorized to work in the United States, and verification of eligibility will be required at the time of commencement of employment.

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Regional Director - Service Operations

MCC Group, L.L.C.