Regional Director Revenue Management, Americas (Remote Opportunity)

The Opportunity

Hyatt seeks an enthusiastic Regional Director, Revenue Management Americas (Operations) for our Franchise portfolio, where you'll collaborate closely with Owners, Operators, and hotels to continue making Hyatt a leading hospitality company. The role is responsible for both the implementation of RM programs throughout America's Franchise properties and the support of a smaller Operator portfolio. You will be part of a team passionate about diversity, equity, and inclusion, committed to nurturing curiosity and new skills and building connections across the organization with stakeholders, colleagues, and guests.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.

As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care for Our People

Our purpose sets us apart-to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We're proud to have earned a place on Fortune's prestigious 100 Best Companies to Work For list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.

We're proud to offer exceptional corporate benefits which include:

• Annual allotment of free hotel stays at Hyatt hotels globally

• Flexible work schedules

• Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center

• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption

• Paid Time Off, Medical, Dental, Vision, 401K with company match

Our Commitment to Diversity, Equity, and Inclusion

Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board-from whom we hire and develop, the organizations we support, and whom we buy from and work with.

Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page.

Who You Are

As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You are a resourceful problem-solver who works well independently and as part of a team. You have strong interpersonal and communication skills, both verbal and written. You can sell strategic decisions to gain behavior change with good debate and consensus-building skills.

The Role

The Regional Director of Revenue Management, Americas

• Franchise Operations is a key dual function role. The role is responsible for both the implementation of RM programs throughout America's Franchise properties and the support of a smaller Operator portfolio the Senior Manager Revenue Management.

The portfolio responsibility will be to optimize revenue and maximize profitability across our smaller Franchise Operators. Guide Operators to utilize resources to increase market performance and adhere to Hyatt's RM commercial standards (Hyatt's systems, tools, and analytics). The Senior Manager of Revenue Management Franchise

• Americas will support these responsibilities and directly report to this role.

The Americas Franchise Revenue Management focus will be to lead project launches and sustainment efforts for Franchise hotels. Support internal/external communication to FORG stakeholders, education, audits, and tracking.

The position supports and reports to the Vice President of Revenue Management Americas

• Franchise.

• Support and guide Owners, Operators, and hotels in the Franchise division to formulate transient/group/contract inventory and pricing strategies. The goal is to increase market share, maximize revenue, and yield high net profits.

• Ensure each Operator's hotel sales strategy and pricing recommendation are implemented across all channels, Hyatt key revenue systems, and market segments.

• Lead FORG aspects of Global/Americas project launches and sustainment (e.g., PrO rollout and adoption, FPG Upselling program, STR upgrades, OTA contract upgrades).

• Create and support FORG standards and tracking sustainment.

• Develop scalable communications and audits in the field. Communicate to the field in a standard, consistent, professional template with actionable directions for resolution. Educate where necessary. Collect, organize, track, and communicate the status of work.

• Lead FORG RM needs with the marketing and digital departments. Coordinate Destination campaign market choices, contribute the RM perspective to field solicitations, and arrange result collection. Assist Digital with Hyatt Top Up Match promos and contribute to Global transient offers.

• Provide tools, programming, and audit support necessary for RDRMs to enforce standards (e.g., Lighthouse enrollment, parity, and Member rates).

• Represent FORG RM to other departments on specific revenue-related projects.

• Ensure Operators are practicing Hyatt Corporate Revenue SOPs the strategies outlined in the Americas Revenue Management Standards and Procedures manual.

• Support VP in developing and delivering content to FORG-related audiences to educate on RM programming and projects (e.g., FORG meeting, CS Americas meeting).

• Demonstrate a commitment to Hyatt's core values.

Experience Required:

• Bachelor's degree in hospitality management, Business, or a related field

• Proven experience (minimum 5 years) in hotel revenue management or a related role

• Strong understanding of Hyatt's Revenue Management systems, tools, and processes

• Excellent communication and interpersonal skills with different levels of management

• Experience presenting and conducting training, both one-on-one and group settings

• Strong analytical skills with proficiency in data analysis tools

• Strategic mindset with the ability to think critically and make sound decisions

• Excellent organizational, time management, and follow-up skills

• Willingness to travel for work as needed

• Confidence, energy, and enthusiasm

Experience Preferred:

• Minimum 5 years of experience in a hotel or related field desired

• Ideas, PRIO, Reserve, and RMT experience are preferred

The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

We welcome you:

Research shows that women, people of color, and other historically excluded groups, tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We'd love to consider your unique experiences and how you could make Hyatt even better.