Schedule, organize and conduct tours with prospective resident of independent and assisted living, memory care and skilled nursing
Observes/coaches sales team, and, or personally responds and follow-up with to all walk-ins, phone ins, mail-ins timely and appropriately.
Create, plan and implement with Director of Sales, Life Enrichment Director and Executive Director Events to bring in prospective residents and professionals such as, but not limited to: seminars, speakers, and themed events.
Develop and maintain a good working relationship with residents, families and professional providers of care.
Maintains a working knowledge of all software programs.
Assist in training the managers for weekend back up coverage in MOD Rotation.
Coaches each community team how to most efficiently manage move ins and move outs to achieve maximum revenue.
In sure that every sales team member treats each inquiry with value.
Works closely with the Directors of Sales at assigned communities and Vice President of Sales and Marketing in development and implementation of the quarterly marketing plan.
Create and implement a strong community outreach program with the Director of Sales at each assigned community.
Media and Marketing Planning in consultation with the Vice President of Marketing at assigned communities.
Meet occupancy and budget expectations.
In consultation with the Vice President of Sales and Marketing, Vice President of Operations, and the Executive Director, reviews hires, trains, disciplines and terminates departmental employees in accordance with HRA policy.
Keeps Executive Director informed of daily sales activity.
Maintains HRA Hot Board/Move In Move out board.
Communicates any special needs of the incoming resident to the appropriate personnel.
Manage use of sales toolbox at assigned communities.
Assure that staff investigates every alternative before closing a lead.
Keeps informed of all trends, developments, concepts and techniques in his/her field that affect product.
Understand the need of the senior and the aging process.
Update competitive analysis twice a year and sales and marketing plan quarterly or as needed with market changes.
Maintain confidentiality of all pertinent information.
Complies with all HRA Policies.
Possesses strong organizational skills and ability to multi-task and meet deadlines
Interacts professionally and effectively with all levels of the organization, residents, family members, etc.
Performs other duties as assigned.
Bachelor degree from a four-year college or university. Or one to two years of experience and/or training, or equivalent of education and experience.
Previous sales management experience in senior living with existing communities and development projects. Strong communication skills.
Extensive travel required.
Harbor Retirement Associates