Regional Director Of Resident Care Services

Benchmark Senior Living Waltham , MA 02154

Posted 2 months ago

Job Description:

Benchmark Senior Living is looking for Regional Resident Care Director to support our Memory Care Communities in MA, NH and CT.

The Regional Resident Care Director develops Benchmark Quality Service in the areas of resident care, resident programming and compliance to state regulations and Benchmark policy. This position promotes and integrates the mission and philosophy of Benchmark Senior Living in the development and support of the Resident Care guidelines, policy, and procedures, risk management, regulatory compliance, talent development and ongoing quality improvement programs. This role will provide clinical oversight for Benchmark Quality Service for a cluster of Benchmark communities, is always resident and family focused, and striving toward excellence in community service and profitability.


  • Provides direction and assistance to Resident Care and Harbor departments as needed

  • Monitors quality care measures and designs programs to address systems deficiencies

  • Acts as mentor to Resident Care Directors, Memory Care Directors and Traditional Care Directors

  • Develops guidelines, standards, and practices for Resident Care, Harbor, and programming

  • Develops ongoing quality improvement programs for resident services and Harbor

  • Sets standards for resident service delivery including recommendation on staffing levels and roles and responsibilities, pricing strategies, and program differentiation and implementation

  • Determines and implements activities geared towards leadership development among associates in Resident Care and Memory Care Unit

  • In conjunction with Executive Directors, is responsible for onboarding new Resident Care Director and Memory Care Director hires

  • Develops and implements training and education programs at both the cluster and organizational level

  • Aids and education of technology in support of Resident Care and dementia services

  • Identifies and executes needed collaborations to enhance communities' service provision with regional and corporate operations teams

  • Proactively communicates trends, best practices, and current assisted living events to the field

  • Provides input regarding Resident Care staff reassignments or terminations in coordination with Human Resources and Senior Operators

  • Strategizes with regional team about best actions to take to address cluster business challenges

Job Requirements


  • Must be a Registered Nurse , BS or BA minimum

  • Must have a minimum of two years of experience working with elders or disabled individuals, as well as demonstrated supervisory and management skills

  • Extensive knowledge and experience in Assisted Living industry and Dementia care

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Regional Director Of Resident Care Services

Benchmark Senior Living