Regional Director Of Operations

Key Responsibilities

The Opportunity

The Regional Director of Operations (DOP) will represent overall corporate vision, planning, direction and control to assigned facilities within the Five Star Senior Living portfolio. The successful leader must set objectives, monitor performance, train and develop team members while focusing on the integrity of ingredients and techniques in operations. The regional director of operations is the critical link between corporate initiatives and standards and the operating realities of the field. The DOP specifically will conduct regular and in-depth site visits related to quality assurance, engagement of the executive directors, attendance at resident council meetings and delivery of Quarterly Business Reviews at each facility.

The DOP will be an active participant in working with each of their facilities to drive resident satisfaction through customized menu engineering, programming and communication efforts. The DOP will also work collaboratively with the system-level leadership and corporate office to help design and ultimately implement positive program change, innovation and standards of operation. This position reports directly to the regional vice president of the senior living culinary group.

What You'll Do:

People First:

• Develop team members through appropriate training, coaching and mentoring to ensure strong operational performance.

• Provides day-to-day performance management guidance to community leaders, including coaching, counseling, career development, and disciplinary actions.

• Celebrate success, innovation, contribution and ideas from the field to champion an inclusive and diverse mindset

OPERATIONAL EXCELLENCE:

• Participate in the development and management of clinical operations and capital budgets

• Owns the financial results/P&L for assigned territory, and works with leadership team to ensure accuracy for reporting, forecasting, and budgeting processes

Drive Results

• Communicate objectives, reinforce high standards, monitor performance, and address team issues.

• Develop, implement and maintain operational policies, procedures and standards aimed at achieving defined goals and initiatives of the greater organization.

• Responsible for compliance of the fresh food philosophy, implementation of Five Star programs and standards.

What You'll Bring

Experience & Education

• BS/BA in Food Science, Nutrition, Culinary Arts, Hotel/Restaurant/Hospitality Management preferred

• Minimum 8 years related experience at in a multiunit role, multi-concept and/or district manager level.

• Demonstrated success, recognition, and achievement delivering high-quality, positive, sustained results

Business Perspective

• Successfully demonstrated effective project implementation and change management through organizational agility and leadership

• High aptitude for negotiation and influence on internal team members and external clients/vendors, driving collaboration and strategic planning aimed for growth and long term success.

• Strong sense of budgets and contract management, recognizing the connections between a P&L, the business climate, and the people working on the front lines.