The Portfolio Director, Dining Services directs food service operations within the assigned community portfolio, including dining room operations and dining delivery services. Oversees plans and strategies for vendor service and quality, inventory management, and ensures effective cost controls are in place. Creates plans and mechanisms to ensure dining services are properly positioned to deliver high-quality menus centered on high nutrition and quality. Creates strategies and works with community-based dining personnel to ensure the dining experience for residents delivers entertainment and engagement with the community. This position provides leadership and guidance for community-based employee training, talent development and retention, and hospitality standards within the Food & Beverage discipline. Follows all applicable federal, state, and local laws and regulations to ensure sanitary and safe operations. The ideal candidate should embody culinary expertise, be a people person at their core, and is excited by serving seniors.
Experience is Everything;
At LCS, experience is everything. We provide you the opportunity to use your talents in a progressive, growing organization that makes a positive difference in the lives of the seniors we serve. If you are seeking an organization that gives back, you'll love working here. Our principles and hospitality promises define our company culture. LCS employees can be found participating in volunteer activities, getting involved in our committees or collaborating with team members in our innovative work space. You'll find several opportunities to grow as a professional, serve the community, and enhance the lives of the seniors.
Provides management consultation and support on all dining services matters for the Equity Life Plan portfolio of LCS-managed communities and employees in the assigned group.
Work with the community team to develop dining services goals and plans that will elevate the caliber of dining operations, add value, improve margin for F&B operations, and innovate through new programming ideas.
Work with the community team to ensure the LCS Quality Standards Manual is implemented and reviewed via the Quality Standards Checklist.
Manage the overall budget for assigned communities with the proper use of CPS vendors and DCS-approved items in accordance with the Capital Asset and Inventory Policies.
Keeps abreast of all Federal, State, and local government regulations, especially food safety and CMS, affecting the dining services function and participates in developing or changing policies as needed. Reviews edits and recommends changes to community dining services.
Ensures a consistent application of policies, procedures, and practices within the assigned area of responsibility.
Provides consultation and direction regarding dining services talent management; including the movement of employees, training, and recruitment on an as-needed basis, will work with Directors of Operations Management and Executive Directors to deliver coaching, motivation, and performance improvement plans for key community-based F&B personnel.
Provides direction and assistance to LCS-managed communities on dining services policy development. Conducts consults and provides supports on-site to communities on issues such as new programs, annual planning, budget management, and vendor management, etc.
Ensures proper training is available and provided to dining room personnel.
Consults with and assists in the development of community-based training programs in conjunction with LCS-identified external training partners.
Completes LCS site visit reports following on-site visits to communities.
Provides consultation and direction to communities for staff training in food safety, OSHA-mandated training, and other required training.
Work with communities to implement LCS Best Practices to drive resident satisfaction and address low resident satisfaction scores.
Review's resident and employee surveys for service and employee concerns and develops solutions with Directors of Operations Management Executive Directors and Food & Beverage Directors to address.
Manages and participates in relevant projects.
Will instill a SalesFIRST discipline within the Food & Beverage function.
Bachelors' degree in hospitality management or related field.
At least 10 years progressive experience in the food industry required.
Must hold any relevant food handling/sanitation licenses or certificates
Experience in a senior housing community is preferred
Knowledge & Skills:
Must demonstrate excellent verbal and written communication skills and have the ability to communicate and present in person, in writing, and on the telephone. Must be an effective presenter with both large and small groups.
Must be able to generate a warm, friendly and caring manner on the first impression.
Maintains working knowledge of regulations that impact the senior living industry and relevant state and federal laws.
Skilled in public speaking.
Utilizes leadership skills to influence outcomes at both corporate and community levels.
Provides leadership by exhibiting confidence in self and others; ability to inspire and motivate others to perform well.
Exhibits strong employee management, communication, coaching, and development skills.
Capable of functioning on all appropriate computer software (Microsoft suite, and HRIS data systems) in order to be able to complete all aspects of the job responsibilities.
Possesses demonstrated skills and abilities to effectively manage, supervise, train and communicate with community personnel orally and in writing.
Is a self-starter and a forward-thinker.
Excellent project management skills.
Strong critical thinker and problem-solver.
Industry leader. The Nation's second-largest senior living operator, ranked number one in customer satisfaction among senior living communities.
Competitive pay, great benefits and vacation time. We are an equal opportunity employer with benefits including medical, dental, life insurance, disability, 401(k) with company match.
Collaborative culture. We're dedicated to creating a collaborative culture that provides an exceptional experience for every employee.
Charity and community involvement. We are recognized as a national team for the Alzheimer's Association and consistently a top contributor to United Way. We also support our employee's individual community contributions and provide opportunities to get involved at our corporate locations and in our communities.
Outstanding advancement opportunities. LCS is growing and we think you should too. Our company growth allows for internal growth opportunities across all of our business lines.
Ongoing career development. Onsite education opportunities, education assistance, and continuing education credits allow LCS employees to keep their knowledge of current industry changes relevant.
Top Iowa Workplace. LCS employees truly believe we are an employer choice. This recognition is in large part due to the culture of excellence that our employees help deliver every single day.
LCS creates living experiences that enhance the lives of seniors. You'll see this commitment in our people. They're talented, dedicated professionals who truly care about residents, with each conducting his or her work with integrity, honesty and transparency according to the principles of LCS. We strive to help every community succeed-strengthening available resources, establishing proven practices that lead to long-term growth and creating lasting value for those living in, working for and affiliated with the community. Check us out on our website: www.lcsnet.com
Travel Frequency: 50-75%
Job Level: D
A POST-OFFER BACKGROUND CHECK, INCLUDING REFERENCES, IS REQUIRED
LCS IS AN EQUAL OPPORTUNITY EMPLOYER
LCS Senior Living