Regional Director, Franchise Operations

Wyndham Worldwide Parsippany , NJ 07054

Posted 1 week ago

Wyndham Hotels & Resorts is now seeking a Regional Director, Franchise Operations to join our team at the Parsippany

  • 22 Sylvan Way location in Parsippany, New Jersey.

Job Summary


The RDFOs' lead a team of seven to ten MFOs and DFOs and are accountable for driving quality and revenue performance of their region. The have a responsibility to foster a strong relationship with key franchisees and assist their team with franchise relationship recovery.

  • Lead, manage, and develop direct reports in order to drive revenue generating opportunities

  • Influence and motivate direct reports to take ownership of the key metrics driving their region

  • Lead problem resolution, onboarding and retention for MFO portfolios within their region

  • Collaborate with internal departments

  • Participate in the development and execution of operational goals and strategies

  • Manage assigned budgets and forecasts to ensure financial goals are being met

  • Analyze brand performance and collaborate with leadership/support teams

  • Development, execution, engagement that strengthens our brands value proposition

  • Reinforcing the field organization and Wyndham Hotel Group culture

  • Retain the brand's most valuable customers and drive franchisees to engage with the brand and WHG initiatives

  • Accountable for leading the teams in environments of increasing complexity and rapid change through planning, resourcefulness and organizational ability

  • Continuously learn new initiatives and stay current with industry trends and transfer this knowledge to the franchisees and WHG associates to enhance our value proposition

  • Analyze & optimize regional portfolio performance and recommend solutions to drive results

  • Ability to effectively conduct crucial conversations with customers in regards to delicate topics, while maintaining the customer's trust and valued relationship, and know when to escalate issues to senior leadership

  • Identify, capitalize and measure critical next steps with owners and direct reports for improvements to their business models, or where Wyndham's tools and technologies can aide in their success

  • Make decisions that have a direct impact on financial goals and operations for the region

  • Train and mentor other field team members

  • Cultivate effective relationships with franchisees, general managers, WHG associates and acting as a champion for WHG culture.

Education & Experience

Preferred Qualifications

  • 4 year degree

  • 6 to 8 years of progressive experience in a hotel or a related field required, preferably, property and corporate management experience.

  • Multi-property experience

  • Industry certifications

  • 1 to 2 years Leadership experience

  • 3-5 years of Wyndham Operations experience (preferred)

Physical Requirements

Physical Requirements & Wok environment

  • Position entails exposure to interior and exterior hotel property environments inclusive of the multilevel properties, inclement weather (i.e. stairs, onsite restaurants, pool and exercise facilities, etc.)

  • Seamless continuation of work while traveling on company business (i.e. conduct work using mobile devices, from hotels, while at trade shows, and/or across varying time zones when necessary)

  • 70 % travel with flexible work schedule

  • Work under pressure with extended hours/days when required, in order to meet deadlines

  • Must be able to independently prioritize and schedule multiple responsibilities

  • This position requires the ability to stand and be on your feet for approximately 50% of the day

  • This position requires the ability to sit and drive long distances for approximately 50% of the week

  • Qualified candidates must be able to lift a minimum of 10 lbs.

  • Excellent verbal and written communication skills required to effectively present material to various audiences

  • This position requires the ability to bend, twist, squat, push/pull while inspecting properties


Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world. Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfoliodistinguished by our leading economy and midscale brandsdelivers just that.

We are AmericInn by Wyndham, Baymont by Wyndham, Days Inn by Wyndham, Dazzler by Wyndham, Dolce Hotels and Resorts by Wyndham, Esplendor Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham, Howard Johnson by Wyndham, La Quinta Inns & Suites, Microtel by Wyndham, Ramada Encore by Wyndham, Ramada Worldwide by Wyndham, Super 8 by Wyndham, The Trademark Collection by Wyndham, Travelodge by Wyndham, TRYP by Wyndham, Wingate by Wyndham, Wyndham Garden, Wyndham Grand and Wyndham Hotels and Resorts.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.

Our Company is an Equal Employment Opportunity Employer.

Job Location: Parsippany

  • 22 Sylvan Way, 22 Sylvan Way, Parsippany, New Jersey 07054

Employment Status: Full-time

What we expect from you

  • Bring your best every day

  • Put our guests first

  • Strive to exceed expectations in all you do

What you can expect from us

  • Best-in-class training and career development

  • Supportive and engaged team

  • Fast paced fun environment

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Through the largest and widest collection of hotel experiences in the world, we work to make hotel travel possible for all. Wherever and however people travel, Wyndham will be there to welcome them.

Nearest Major Market: New York City

Nearest Secondary Market: Newark

Apply now "

Find similar jobs:

Hotel Operations Management


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Regional Director, Franchise Operations

Wyndham Worldwide