Regional Dental Scheduling Coordinator

Riccobene Associates Family Dentistry is looking for a full-time Regional Dental Scheduling Coordinator for our Charlotte area offices.

Are you tired of going to work with no sense of fulfillment, happiness, or purpose? Take matters in your own hands and become a Riccobene team member! You can navigate your future by partaking in the ultimate employee experience & building long lasting relationships with your patients and co-workers, by helping them SMILE.

• S- Sincerity (passion & excellence in everything we do)
• M- Mastery of skills with on-the-job training
• I- Integrity (doing the right thing all the time)
• L- Laughter & Love (bring Joy and laughter to work- happiness is always a choice)
• E- Excellent compensation, employee perks & benefits (competitive salary, medical, vision, dental, 401k, bonus plan & 100% paid for benefits such as telemedicine, short-term disability and life insurance).

#ChangingLivesOneSmileAtATime

POSITION SUMMARY

Responsible for maximizing the hygiene schedule to ensure practice is meeting and exceeding daily production goals

Job Duties & Responsibilities:

• Manage the hygiene schedule according to appointment scheduling guidelines to ensure all hours are scheduled efficiently and to the daily goal for each provider.
• Monitor schedule daily to maintain efficiency, limit patient wait times and maximize same day treatment.
• Communicating directly with providers about their specific schedule preferences.
• Fielding incoming calls with a high level of professionalism and impeccable customer service skills.
• Confirm appointments according to office guidelines.
• Manage unscheduled list, asap list, treatment pending list, to ensure patient follow through to meet scheduling goals.
• Back up support for answering incoming calls to include, new patient calls, emergencies, scheduling patient appointments, requesting records, and follow up.
• Educate and consult patients discussing treatment needs and presenting treatment plans & FINANCING options confidently.
• Make pre-treatment financial arrangements with patients.
• Document patient dental treatments and financial transactions, to include signing of financial arrangements, prepayments for large cases, financing, and charges collection.
• Increase and stimulate new patient growth by supporting marketing and promotional programs, to include recall cards, continuing care calls, referral letters, and working with referrals.
• Create month end reports and forecast monthly goals for the office and providers. (Or is this something Valorie will do)
• Communicate patient issues or concerns timely to the OM.
  Welcoming/greeting patients with a welcoming, professional, and polished demeanor
• Checking-in patients to ensure they have all the necessary information in the patient management software
• Collecting co-payments
• Checking-out patients
• Closing out and ensuring that registers are balanced daily
• Ability to multi-task and skillfully manage priorities under pressure (ex: patients walking in, phones ringing, etc.)
• Calling to confirm appointments
• General office duties and other duties as required.

Qualifications:

• 3-5 years previous dental experience a must
• Must be present by 7:45 am as clinic opens at 8:00am. Must be reliable.
• Passing of satisfactory credit check
• HS Diploma or higher
• Ability to work in fast paced work environment and under pressure
• Ability to balance registers
• Must exhibit ethical conduct & confidentiality
• High attention to detail and accuracy
• Strong computer skills, Eaglesoft and/or Denticon knowledge is a plus
• Outstanding organization skills
• Ability to demonstrate independent thinking as well as a teamwork approach to job responsibilities.
• Exemplary customer service and interpersonal skills
• Effective communication abilities
• Ability to work well in a team environment. Being able to triage priorities, delegate tasks if needed, and handle conflict in a reasonable fashion.
• Maintaining patient confidentiality as per the Health Insurance Portability and Accountability Act of 1996 (HIPAA).