Regional Customer Service Specialist - W2, Full-Time

As our nationwide growth accelerates, our Customer Service team in Lexington, KY plays a key role in driving forward our mission of Bringing Happiness to Every Home by delivering a five-star experience for our customers who require a post-installation service.

As a Regional Customer Service Specialist at West Shore Home, you will contribute to this mission by ensuring that each interaction with our customers exceeds expectations. You will report directly to our General Manager and work closely with our corporate Customer Service team, as well as the local Installation & Sales Managers.

Why Work at West Shore Home?

We are on a mission to do something that has never been done before - to build the first nationwide home remodeling brand. That requires a high level of imagination, commitment, and determination from people who take extreme ownership of their circumstances. We are proud that our commitment to culture has earned us the 2023 Top Workplaces USA award as one of the nation's top employers, as well as distinct recognition in the following categories: Leadership, Purpose & Values, and Compensation & Benefits.

What You'll Contribute

In this role, you can expect to:

• Handle both inbound and make outbound calls each day, establishing long-term relationships with our customer base

• Respond to customer requests (phone, email, website, other company employees) for support due to issues relating to products previously installed.

• Use product knowledge to resolve issues through questioning and trouble-shooting techniques over the phone

• Order necessary parts through manufacturers and scheduling service visits when needed

What It Takes to Succeed

At West Shore Home, we are Default Aggressive towards our goals and take Extreme Ownership of our results. We'll provide you with the training and tools to set you up for success, and we hope that you'll bring:

• A passion for building relationships

• A desire to work independently, efficiently, and with high accountability

• A proven track record of success in customer service that exceeds expectations

We Invest in YOU

We believe that when employees know they are valued and safe, they'll bring their best efforts every day. That is why we go above and beyond to ensure that our teammates know just how much they mean to us.

We've got you covered with:

• Multiple health insurance options (medical, dental, vision, accident, life, critical illness, and short- and long-term disability)

• 401K retirement plan with company match

• Paid holidays and paid time off (PTO)

• Continued training & leadership development opportunities

• Unlimited professional and personal growth potential

More to Know

• Schedule: Non-exempt role with standard hours Monday-Friday 8:00AM-5:00PM

• Location: Lexington, KY

• Seniority Level: Entry-level

Why Work at West Shore Home?

We are on a mission to do something that has never been done before - to build the first nationwide home remodeling brand. That requires a high level of imagination, commitment, and determination from people who take extreme ownership of their circumstances. We are proud that our commitment to culture has earned us the 2023 Top Workplaces USA award as one of the nation's top employers, as well as distinct recognition in the following categories: Leadership, Purpose & Values, and Compensation & Benefits.