Regional Customer Satisfaction Coordinator

Ready To Go Further?

Saia is a different kind of logistics and transportation company. We do things the right way. You'll see it in our commitment to our people, customers, and community. You'll feel it in the support you get on day one - from leadership and from your team. A job with Saia is packed with opportunity - from learning new skills and advancing to competitive compensation and great benefits. It's all here and it's exactly what going further is all about.

Supports business partners in resolving all customer freight inquiries. Establishes effective communication with customers to ensure satisfaction and uphold high-quality service standards.

Major Tasks and Responsibilities

• Serves as a liaison between customers, operations, and cross-functional teams.

• Supports in training new hires and business partners on system applications, customer relationship management policies, and procedures.

• Collaborates with cross-functional teams to address escalations and implement corrective actions.

• Investigates and resolves appointment inefficiencies and other freight-related issues.

• Identifies and communicates freight-related issues and channels them to the correct department.

• Analyzes reports to identify deficiencies resulting from service failures.

• Maintains records of customer interactions, feedback, and resolutions.

• Monitors and responds to system requests across various channels in a timely and professional manner.

Preferred Qualifications

• High school diploma or GED.

• 2+ years of customer service experience.

• Proficiency in Microsoft office, AS400, and Customer Relationship Management software.

• Ability to travel and work flexible hours as needed.

Benefits

At Saia, your success is our success! That's why we work hard to provide you with what you need to build an awesome career. We are committed to rewarding superior employee performance so that when you work hard, your achievements won't go unnoticed.

Make Your Move

At Saia, our people are the reason we've been successful for over a century in the industry. Together, we've created a positive culture that's driven by our core values - like dignity and respect, a customer-first approach, safety and more. With hundreds of terminals across the country and growing, we're always looking for more collaborative and motivated individuals to join our team. So, if you're ready to put your career on a solid path, let's go further.

Saia is an Equal Opportunity Employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.