HCA Brentwood , TN 37024
Exciting opportunity to join the nation's largest provider of healthcare services with over 1000 practice locations!
HCA Healthcare is a national leader in providing modern, culturally competent, patient-centered care and we are driven by a single goal: the care and improvement of human life.
We are looking for an exceptional Regional Coding Manager to lead our dedicated East/West Florida team within the Fort Lauderdale and Tampa areas . We believe in our team and your ability to help us provide accurate, high quality, compassionate care in the communities we serve.
We offer an excellent benefits package, competitive salary, tuition reimbursement, and growth opportunities. We are seeking a great addition to the team who feels patient care is as important as we do!
Interested in learning more about us? Click here!
JOB SUMMARY The Regional Coding Operations Manager (RCOM) is responsible for assisting in the development and evolution of the overall strategy for PSG Coding Operations. The RCOM is responsible for oversight of all PSG coding operational processes and workflow, including but not limited to, incomplete record management, practice acquisitions, provider clinical documentation improvement, practice coding processes, and division relationship management as applicable. The RCOM interprets policies and procedures, recommends changes as appropriate, and provides relevant feedback. The RCOM assists the Regional Coding Operations Director with the oversight and implementation of Coding Operations operational planning, service commitment, budgets, workflow processes and internal controls. As the RCOM, this person serves as a key promoter of Coding Operations and is responsible for setting the tone of Coding Operations as a service organization, continuously seeking to understand, meet, and exceed customer expectations and needs.
Implementation Duties (included but not limited to):
Assists the Director Coding Operations Division Support in reviewing progress against business case expectations and operational metrics to ensure that financial and operational risks are properly managed.
Works with the division operations team and CCU team on various implementation/acquisition activities and projects.
Oversees preacquisition practice activities, including but not limited to practice profile completion, practice coding operational assessments, action planning, and staff education.
Manages and/or assists the CCU team premigration/implementation activities, including but not limited to, FTE base lining and management, forms management, charge capture interface development, operational assessment, action planning, productivity monitoring, staff education, and any coding process clean-up.
Understands practice coding integration efforts and participates in implementation activities to ensure integrity of the coding process.
Assists the CCU team with planning, preparation and integration of practice coding functions/processes into the CCU.
Leads key communication efforts with practice staff, providers, and Division Leadership.
Responsible for preparation and maintenance of HCA and PSG policy and procedures in compliance with requirements and standards.
Ensures CCU operational productivity standards are maintained or exceeded during transition.
Provides oversight, guidance, training, and support to practice managers/staff who serve the coding process role to ensure effective collaboration with key practice and division personnel, as applicable.
Provides guidance to Division Coding Managers and Division Coding Consultants
Operational Duties Include But Are Not Limited To:
Manages, coaches and provides overall direction and guidance to the practice management and Division Leadership teams to ensure accurate and efficient coding processes.
Works with the PSG Coding Operations Central Coding Unit (CCU) to identify and resolve internal and external issues.
Ensures each practice team and division team is actively working their applicable coding work queues.
Works collaboratively with each practice and division leadership team to ensure customer satisfaction and efficient coding work processes/handoffs.
Assists the CCU team in establishing and maintaining effective working relationships with providers, practice managers, and division leadership to ensure optimal coding performance for the practices.
Assists the CCU team in working collaboratively with practice management and leadership teams to comply with workflow processes, (e.g., demographics, signing documentation) and is responsible for facilitation and execution of physician notification processes regarding medical record documentation deficiency and delinquency.
Assists the coding process in serving as a liaison between the CCU team and practice management, including the providers and division leadership, and builds and maintains strategic working relationships with the practice and division leadership (working through specific issues, committee meetings, monthly updates, etc.).
Proactively manages, including corresponding communications and escalation paths, significant issues in practice operations and CCU team (e.g., coding backlogs, practice backlogs quality issues), status of projects, barriers and successes.
On an ad hoc basis, may provide interim management for division coding operations.
May serve, or serve in conjunction with the Coding Operations Leaders, on PSG committees.
Coaches and helps develop team members; disciplines and counsels staff as necessary.
Monitors CCU operational performance according to productivity and quality standards as documented in job descriptions and Service Commitment Agreements.
Assists Coding Operations staff in companywide initiatives/projects such as the development of operational models and education programs.
Assumes a lead role for innovation, knowledge sharing and leading best practice identification within Coding Operations and among peer group.
Assists in the development and management of strategy, specific goals, objectives, incentive metrics, budgets and performance standards for Coding Operations.
Manages the Division Support budgets, including monthly reporting, staffing, planning and forecasting.
Identifies and implements process improvements to lower costs and improveservice to practice and various PSG stakeholders/customers.
Overseestraining and education for practice management and practice/division staff.
Responsible for overseeing performance review process for all direct and indirect reports.
Contributes to the development of strategic direction for Coding Operations.
Practices and adheres to the "Code of Conduct" philosophy and "Missionand Value Statement".
Other duties as assigned.
Knowledge, Skills & Abilities
Leadership leadsindividuals and groups toward identified outcomes, setting high performancestandards and delivering quality services.
Criticalthinking actively and skillfully conceptualizing, applying, analyzing, synthesizing or evaluating information gathered from, orgenerated by, observation, experience,reflection, reasoning or communication as a guide to belief and action.
Building and Maintaining Strategic Working Relationships develops collaborative relationships to facilitate the accomplishment of work goals. Possesses excellent interpersonal skillsin building, negotiating and maintainingcrucial relationships.
Building Trust interacts with othersin a way that gives them confidence in one's intentionsand those of the organization.
EffectiveOperational Decision Making relating and comparing; securingrelevant information and identifying key issues; committing to an action after developing alternative courses of action that take into consideration resources, constraints, and organizationalvalues.
ConceptualThinking ability to identify patterns or connections between situations that are not obviously related,and to identify key or underlyingissues in complex situations. Includes using creative, conceptual or inductivereasoning.
Change Leadership continuously seeking andencouraging others to seek opportunitiesfor different and innovative approaches to addressingorganizational problems and opportunities.
Adaptability maintaining effectiveness when experiencing major changes in work tasks or the work environment; able to adapt to change in environment and/or circumstances with a positive outlook; and adjustingeffectively to work within new work structures, processes,requirements, or cultures.
Initiative independently takes prompt proactivesteps towards problem resolution.
Managingconflict dealing effectively with othersin an antagonistic situation; using appropriate interpersonal stylesandmethods to reduce tension or conflict between two or more people.
Energy consistentlymaintaining high levels of activityor productivity; sustaining long working hours when necessary; operates with vigor, effectiveness, and determination over extended periods of time.
Stresstolerance maintaining stable performance under pressure oropposition; handling stress in a manner thatis acceptable to others and the organization.
Organization proactively prioritizes initiatives, effectively manages resources and keen ability to multitask.
Communicationcommunicates timely, clearly,proactively, and concisely with allkey stakeholders.
Customerorientation establishes and maintainslongterm customer relationships, building trustand respect by consistently meeting and exceeding expectations. Cultivating strategic customer relationships and ensuring that the customer perspective is the driving force behind all valueadded business activities.
Work Independently Is selfsupporting; not needing to rely on others to complete a job.
Facilitation ability to facilitate small to large groups of people at various organizational levels for purposes of planning, problem solving, or strategy development.
PC skills demonstrates proficiency in Microsoft Office applications and others as required.
Tactical execution oversees the development, deployment and direction of complex programs and processes.
Minimum 7 years professional fee coding and revenue cycle operations experience strongly preferred.
Minimum 5 years health care management/leadership experience required.
Experience leading large organizations preferred.
Consulting or proven work experience in areas of process reengineering and project management strongly preferred.
Physician (CCS-P), RHIT (Registered Health Information Technician), RHIA (Registered Health Information Administrator) through AHIMA (American Health Information Management Association) or AAPC's (American Academy of Professional Coders) Certified Professional Coder (CPC) credential or Certified Professional Coder