Regional Clinic Supervisor - Veterans Evaluation Services (Hybrid)

Description & Requirements

Maximus is currently looking for Regional Clinic Supervisors to join the Veterans Evaluation Services (VES) team. This is a hybrid position that requires you to work both onsite, at one of the Central Region Clinics, as well as remotely. The Regional Clinic Supervisor is responsible for supporting and overseeing a team of Clinic Intake Specialists (CIS) and Sr. Clinic Intake Specialists in the Central region.

Essential Duties and Responsibilities:

• Oversee the Clinic Intake schedules on a weekly/daily basis to ensure clinics are staffed.

• Provide support, guidance and ongoing training to Clinic Intake Specialist and Senior Intakes.

• Address issues and concerns of Clinic Intake staff and communicate with RCM any necessary follow up.

• New Clinic Intake onboarding and training.

• Perform supervisory responsibilities including but not limited to the following: identify training needs and development opportunities for subordinates; develop work schedules and assign duties to subordinates to ensure efficiency; discuss job performance concerns with subordinates to identify causes and issues and works closely with the HR on resolving problems; evaluate subordinates' job performance and recommend appropriate personnel action; and ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.

• Ability to travel throughout the Central region of the US by car or plane required

• Must be willing and able to work weekends as necessary

• Ability to work both onsite from one of the central region clinics as well as remotely required

• Must work from one of the following Central Region Clinics:

o Chicago, IL

o Creve Couer, MO

o Detroit, MI

o Dublin, OH

o Valley View, OH

o Haverford, PA

Home Office Requirements:

• Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
• Preferred Windows or Mac (no Chromebooks)

o OS for Windows

• Windows 10 or newer

o OS for Mac

• Big Sur (11.0.1+); Catalina (10.15); MacOS (up to 12.5) or newer

• Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router

• USB plug and play wired headset with a microphone and noise suppression

• Private work area and adequate power source

• A second monitor is highly recommended for most positions

• Must currently and permanently reside in the Continental US

Minimum Requirements

Minimum Requirements:

• Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.

• Proficient in written and verbal communication.

• Proficient in Microsoft Word, Microsoft Outlook, Adobe Acrobat, and beginner knowledge of Microsoft Excel and PowerPoint.

• Ability to multitask and delegate.

• Knowledge of HIPAA and security requirements.

• Basic knowledge of medical terminology.

• Knowledge of company policies and procedures.

• Must possess the desire to assist our wounded veterans with a caring, positive and patriotic attitude.

• Must have a valid drivers' license and reliable transportation.

EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.