Regional Clinic Manager - Colon & Rectal Surgery Associates

The Clinic Manager has oversight of the integrated medical, patient care, and administrative operations of the clinic. Responsible for implementation of clinical and patient care policies, protocols, and procedures; establish and manage business/administrative systems; and participate in process improvement recommendations.

This is a M-F position typically working between the hours of 7:00 am and 5:30 pm, but may involve receiving calls for urgent needs outside of these hours. This role will support our Maplewood, St. Paul, and Coon Rapids locations.

Colon & Rectal Surgery Associates is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare. We have a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts and more.

Essential Functions:

• Oversee, monitor and manage the daily operations of the clinic, ensuring excellent patient service and delivery of care

• Effectively recruit, train, manage, and retain direct reports and ensure the same for indirect reports

• Responsible for the coordination of the schedule for appropriate staff coverage

• Provide coverage to back up all clinic functions as needed

• Partner with Senior Leader in driving successful financial performance of the clinic. This includes, but is not limited to:

• Oversee purchasing and expense management

• Employee time management

• Conduct frequent, timely, and appropriate communications with staff through meetings and one-on-one sessions; actively participate in meetings and other communications processes; share information timely, accurately and completely with others as needed.

• Engage in and roll out data driven action plans for efficient, ethical, and productive business practices that lead to patient, employee, and physician satisfaction

• Work with CRSAL Administrative Assistant and Senior Leaders to ensure required licensures and credentials are validated

• Appropriately communicate and escalate employee relations issues with Senior Leader and HR (including, but not limited to performance concerns, conduct, attendance, and policy violations)

• Collaborate with physicians, managers, and staff across the organization

• Maintain a safe environment for staff and patients

• Any and all other duties as assigned

Education and Experience Requirements:

• Bachelor's degree in related field or equivalent experience required

• Minimum of 3 years management experience. Healthcare setting preferred.

Essential Requirements:

Ability to:

• Comply with company policies, procedures, practices and business ethics guidelines.

• Complete job required training.

• Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)

• Demonstrate prompt and reliable attendance

• Work in the clinic during business hours unless approved otherwise (e.g. templating).

• Travel independently throughout the clinic (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required

• Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines

• Communicate and interact in a respectful and professional manner

• Prioritize workload while being flexible to meet the expectations of the daily operations

• Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions

• Understand and execute a variety of instructions

• Effectively operate equipment and communicate on and operate the phone system

• Work independently with minimal supervision

• Travel to other work locations, if required

Performance Expectations - i-Health's Core Values:

• Integrity

• Do the right thing and take responsibility for what you do and say

• Service

• Consistently contribute to deliver an exceptional experience

• Quality

• Act with high purpose, committed effort, and skillful execution to exceed expectations

• Innovation

• Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness

• Teamwork

• Be a part of the whole; support each other positively

Environmental Conditions:

• Clinic setting

Notes

• Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.

• This position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.