Regional Client Development

Capital One Chicago , IL 60602

Posted 2 weeks ago

Locations: Sales - IL - Chicago, United States of America, Chicago, Illinois

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Regional Client Development

This field sales position is responsible for providing regional & store level client leadership to sell the benefits of our credit products, drive product engagement and in-store execution to accomplish/exceed credit goals. Position would be required to maintain relationships through effective and timely communication, attending market/store meetings, develop in store product execution strategies/action plans, and ensure regional strategies are effectively rolled out to stores. The successful candidate will be a highly effective and self-motivated individual possessing excellent interpersonal, relationship management, presentation and leadership skills.

This position will cover a regional territory with responsibility for 30-40 stores. The successful person in this role will excel at relationship management, and ability to influence positive results through partnerships. The successful person in this role must be able to manage their own schedule and work autonomously to achieve results.


  • Drive credit performance to meet and exceed credit metric goals

  • Drive application accuracy to meet compliance requirements

  • Act as the subject matter expert for credit products and be the key business contact for client at store, market, and regional levels

  • Develop credit awareness programs with client/store/market management

  • Deliver in-store training and communications; Enhance the implementation of in-store marketing programs and ensure all credit-related procedures are executed flawlessly

  • Audit signage, point of sale material for compliance purposes and communicate issues accordingly

  • Support Client Development Manager and Store Engagement Team initiatives

  • Leverage processes and tools to optimize territory management

  • Expectation of 80% of time in store and overnight travel as required. At least 40% overnight travel likely required.

  • Gather retail insights, best practices from client and other retailers and market intelligence to refine retail channel strategy

  • Engage with internal and external stakeholders to enhance cardholder and applicant experience and implement retail channel initiatives

  • Partner with retail (store) management teams to integrate credit into store culture

  • Work closely with client team to attain key performance indicators and identify and implement opportunities for business performance improvements; Compile and present results of on-going credit programs

  • Attend/support store opening and relocation events

  • Manage travel and marketing budgets

Basic Qualifications:

  • At least two years of experience in field sales, retail management, or banking relationship management

  • Experience in Microsoft Office

Preferred Qualifications:

  • Bachelor's degree or Military Experience

  • At least 3 years of experience in field sales & territory management, or 3 years of training experience

  • At least 1 year experience using Saleforce

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

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Regional Client Development

Capital One