Regional Claims Supervisor - Casualty - Remote Opportunity

PMA Insurance Group Mount Laurel , NJ 08054

Posted 2 weeks ago

Supervises claims staff to ensure appropriate claim outcomes through consistent execution of best claims practices for self-insured and unbundled liability clients. Achieve business plan goals ensuring regulatory compliance with legal statutes, policy provisions, state licensing and company guidelines. Ensure delivery of timely, high quality customer service to internal and external business partners. Develop the Claims Professionals for promotional opportunities.


  • Manages the assignment of claims and provides technical direction and ongoing guidance through effective diary management. Prioritize workload with consideration for deadlines/timeframes to avoid backlog. Establish course of action.

  • Selects, trains, coaches and mentors staff. Plans staff responsibilities and directs activities, utilizing staff resources effectively to meet department goals in accordance with approved plans and budgets. Develops staff to respond to department needs as well as assisting the Claims Professionals with their career development goals.

  • Ensures appropriate claim reserves are established and communicated in a timely manner.

  • Manages the reserve and settlement authority on the claims unit's pending.

  • Recognizes and analyzes trends across the claims portfolio at the adjuster, unit and account levels. Develops action plans to address areas of opportunity.

  • Administers salary and personnel programs for unit.

  • Participates in and utilizes quality assurance programs and develops training agenda based on opportunities for improvement. Utilizes performance management process to maximize employee performance.

  • Provides a superior level of customer service. Participates in the account management process including marketing calls and claims reviews and resolves service issues.

  • Promotes effective communication among and between work groups, and between management and employees.

  • Manages the Litigation Process. Participates with claims management and the client in the counsel evaluation process of staff and counsel.

  • Collaborate with internal and external business partners to ensure program details are developed and communicated to team. Work effectively with others outside the line of formal authority to accomplish organizational goals and to identify and resolve problems.

  • Some travel.

  • Demonstrate commitment to Company's Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards and laws applicable to job responsibilities in the performance of work.


  • Bachelor's' degree and/or a minimum of 7 years of progressively responsible experience in handling General Liability, Automobile, Professional Liability and Property claims required.

  • Proven leadership, coaching, and teamwork skills

  • Excellent verbal and written communication skills, including a strong ability to actively lead or participate in meetings, presentations and conferences.

  • Excellent customer service skills gained through previous work experience, with emphasis on accessibility, listening and responsiveness.

  • Computer literacy, including working knowledge of MS Office including Word, Excel and PowerPoint.

  • Previous supervisory experience and professional designation desired.

Required Licenses / Certifications

  • Obtains and maintains state adjusting licenses, as necessary.

  • Ensures that all state-required Continuing Education Credits are obtained as needed to maintain license.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Senior Workers Compensation Claims Adjuster

Gallagher Bassett NZ Ltd

Posted 2 days ago

VIEW JOBS 9/22/2022 12:00:00 AM 2022-12-21T00:00 <p>Gallagher Bassett is the premier provider of global claims services, dedicated to exceptional customer service and demonstrably superior outcomes. GB helps people, teams and businesses overcome adversity and loss through the guiding expertise of over 5,000 claims professionals, all committed to going beyond expectations in the continuous pursuit of a better way.</p><p>Position Summary:</p><p>Investigates, evaluates, disposes and settles the most complex claims and highest exposures with minimal supervision. Includes the investigation, determination and evaluation of coverage, liability and damages, and the setting of proper reserves. Incumbents at this level typically hold claims reserve and settlement authority of up to $10,000 liability and/or $25,000 workers compensation or greater.</p><p>Essential Duties &amp; Responsibilities:</p><ul><li><p>Exercises proper judgment and decision making to analyze the claims exposure, to determine the proper course of action and to appropriately settle the claim.</p></li><li><p>Interacts extensively with various parties involved in the claim process.</p></li><li><p>Able to clearly communicate concise action plans, and present plans for moving the case to conclusion.</p></li><li><p>Will demonstrate complete knowledge of the claim file process through presentation of actions and responses to client questions.</p></li><li><p>Processes claims consistent with clients' and corporate policies, procedures and &quot;best practices&quot; and also in accordance with any statutory, regulatory and ethics requirements.</p></li><li><p>Demonstrated ability to comply with carrier reporting and threshold requirements.</p></li><li><p>Able to recognize and pursue excess insurance recoveries. Incumbents will have the ability to handle a full case load, with proven ability to handle cases of increased severity</p></li></ul><p>Additional Considerations:</p><p>Required:</p><ul><li><p>High school diploma</p></li><li><p>5 or more years related claims experience required</p></li><li><p>Appropriately licensed and/or certified in all states in which claims are being handled</p></li><li><p>Extensive knowledge of accepted industry standards and practices Computer experience with related claims and business software</p></li></ul><p>Desired:</p><ul><li><p>Bachelor's Degree</p></li><li><p>Must have NJ claims experience. This is a NJ-only desk.</p></li></ul><p>Work Traits:</p><ul><li><p>Ability to think critically, solve problems, plan and organize activities, serve clients, negotiate, effectively communicate verbally and in writing and embrace new challenges.</p></li><li><p>Analytical skill necessary to make decisions and resolve complex issues inherent in handling losses.</p></li><li><p>Ability to successfully negotiate the settlement and disposition of serious claims including the ability to interpret related documentation.</p></li></ul><p>U.S. Eligibility Requirements:</p><ul><li><p>Interested candidates must submit an application and resume/CV online to be considered</p></li><li><p>Are you 18 years of age or older or can you demonstrate legal capacity to enter a contract?</p></li><li><p>Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation</p></li><li><p>Must have unrestricted work authorization to work in the United States. For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization</p></li><li><p>Must be willing to execute Gallagher's Employee Agreement or Confidentiality/Non-Disclosure Agreement which requires, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure</p></li></ul><p>Gallagher offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more.</p><p>Gallagher believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity / expression, actual or perceived sexual orientation, or any other protected characteristic. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.</p><p>#LI-SW2</p><br> Gallagher Bassett NZ Ltd Mount Laurel NJ

Regional Claims Supervisor - Casualty - Remote Opportunity

PMA Insurance Group