Regional Brand Manager

Abnb Federal Credit Union Chesapeake , VA 23326

Posted 3 months ago

Employee Perks

  • Competitive compensation with opportunities for annual raises and promotions

  • Community focused culture that allows networking and involvement in South Hampton Roads and Parts of North Carolina

  • Employee Benefits (401k match / Company paid Short Term and Long-Term Disability / Tuition reimbursement / Affordable health insurance options)

  • An employee-focused, diverse, and member relationship driven workplace environment

  • Forbes Magazine named ABNB America's Best-In-State Credit Unions 2018


Job Overview

Regional Brand Managers manage multiple Relationship Managers ensuring the sales, service, and operational functions of the Credit Union are being performed efficiently and within guidelines. Regional Brand Managers coordinate marketing initiatives around assigned branches to increase memberships and direct strategic goals and staff development/training within assigned retail branch outlets.

Major Responsibilities

  • Create, manage, and execute all activities regarding the retail/service aspect of the assigned branches.

  • Ensures a sales environment that builds strong member relationships and retention; establishes and ensures that sales plans are developed and implemented; motivates and coaches staff to sell credit union products and services to consistently meet goals.

  • Provides leadership, guidance, and training for employee development and advancement and to ensure established Service Standards and production goals are met or exceeded.

  • Directs proper recognition and manages disciplinary actions in accordance with credit union policy and procedures; conducts meetings to inform employees of changes to policies and procedures; administers coaching and performance review sessions

  • Develops, coaches, and motivates regional staff to be productive and effective employees both in sales and service operations.

  • Facilitates sales training workshops and clinics.

  • Ensures branch personnel deliver the highest quality of service to both internal and external members fulfilling established Service Standards; ensure teams consistently maintain a service environment that build strong member relationships and retention.

  • Develops and maintain relationships within the community to increase member traffic and production. Ensures Relationship Managers in the regional locations are conducting hospitality calls to nearby businesses, organizations, schools, etc.

  • To work with the VP of Service & Solutions, Director of Branch Operations, Director of Brand, and Director of E Services to establish new branch standards that must be adhered to within the branch network.

  • For all regional branches ensures accuracy and compliance with all regulations, policies, and procedures to include Bank Secrecy Act, Anti Money Laundering, OFAC, CIP, Identity Theft, Incident Response, etc.

Position Requirements

  • Equivalent to a college degree (BS or BA in a relevant field). Degree in business administration, management, or related is desired. Three years to five years of similar or related experience

  • Minimum of (3) years experience in management - preferably in financial institution field

  • A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and is usually of a personal or sensitive nature.

  • Work may involve motivating, influencing or training others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others. Thorough knowledge of financial regulations, compliance rules, and policies and procedures. Possess good analytical abilities to make decisions and resolve problems. Possess organization and time management skills

  • Excellent written and interpersonal skills to supervise staff and communicate effectively with the members

  • Must be able to operate office equipment and related software programs and calculator with average speed and accuracy

  • Must have a valid drivers license and able to commute to various branch locations

  • Physical qualifications include standing or sitting at a computer for extended periods of time and the ability to lift and carry up to 25 pounds


Human Resources will only contact qualified candidates upon receipt and review of your resume. No phone calls please.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Brand Operations SupervisorGreenbrier

L Brands

Posted 5 days ago

VIEW JOBS 8/14/2019 12:00:00 AM 2019-11-12T00:00 Description A Victoria's Secret Brand Operations Supervisor is a values-based leader who leads performance through our core values to deliver the ultimate customer and associate experiences to grow top line sales. This role reports to the Assistant Store Manager of Brand Operations or the Brand Operations Manager. Primary Responsibility: The Brand Operations Supervisor has the primary responsibility of driving total store results through the product life cycle. Culture and Customer: Supports direction and drives performance for primary "Best At" categories. Supports all brand initiatives and strategies (Sales Education, Launches, Events, Brand Promotions, and Product Testing). Personally demonstrates and provides coaching to direct reports selling behaviors and observations in all zones (selling floor, cash wrap, fitting room, and non-sales area) and building customer loyalty. Talent: Sources for open roles and schedules interviews for assigned team. Facilitates associate onboarding and completes associate observations. Operations: Leads execution of all store projects and compliance; including physical inventory, markdowns, re-tickets, and other non-selling related tasks. Owns organization of cash wrap zone, including, but not limited to: cash wrap standards, audits, inventory, MPOS charging stations, recovery, and line management. All leaders are responsible for: Functioning as the Customer Sales Lead, demonstrating the ability to coach associates and concurrently leading the customer experience through demonstration and selling. All leaders are expected to follow all company policy/procedures and execute opening/closing of the store. Qualifications Qualifications: * Passion for Victoria's Secret|PINK Brand. * Ability to improve customer satisfaction and drive customer loyalty. * Ability to manage complex and competing priorities with time management and organizational skills. * Experience taking business reports and insights and making immediate and deliberate action to achieve results. * A sense of self-awareness with an interest in seeking feedback to improve and develop. * Ability to monitor/track progress and incorporate feedback into decision-making. * Proven ability to link company strategies to day-to-day activities and can inspire a team to deliver total company contribution. * Experience with influencing cross-functional partners in informal and formal settings to get things done. * Ability to work nights, weekends, and a flexible schedule. * Ability to stand for long periods and frequently bend, kneel, and lift. * Ability to use technology (headsets, mobile devices, computers). An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States. L Brands Chesapeake VA

Regional Brand Manager

Abnb Federal Credit Union