Porsche Boston , MA 02298
Posted 3 weeks ago
Tasks
Position overview
Reports directly to the Regional Manager. The Regional AfterSales Manager will provide field AfterSales support for customers and dealers with emphasis on achieving customer loyalty and dealer satisfaction. Responsible for the market development, performance and operations within the assigned territory for the overall After Sales business: compliance with agreed business plans, strategic business development, network development, and projects aimed at strengthening the Porsche brand representation in the area of After Sales. The Regional AfterSales Manager will be responsible for the implementation and attainment of all sales, marketing, and purchasing objectives within the Region. The candidate preferably would be located in the Massachusetts area.
Roles & responsibilities
Develop, implement and closely monitor the business plan for each of the assigned Porsche Center
Work directly with Customer Commitment and the Porsche Center to solve owner complaints and ensure that customers are provided the best possible customer experience.
Establish and implement PC action plans through continuous visits, close monitoring and follow up, keep close communication with PC General manager and AfterSales managers.
Conduct Service Porche Center Reviews and Audits; develop action plans aiming to achieve and maintain a high AfterSales standard fulfillment
Monitor PC's financial performance by analysis of PC's financial statement; Provide financial and operational advice based on sound business acumen to improve the financial results of the PC's AfterSales operations.
Develop and follow through on recommendations designed to enhance the PC's After Sales operations and profitability
Support PC in realization of strategic AfterSales marketing for Genuine and Classic parts and other local sales and marketing activities for Tequipment and Porsche Lifestyle
Supervise and ensure Porsche Center compliance with CI parameters and guidelines for AfterSales
Ensure training participation of PC's, based on training requirements and needs analysis.
Responsible for the proper usage of, awareness of, and compliance with Information Technology security policies at Porsche Cars North America.
Advise Porsche Center personnel on Porsche Cars North America parts distribution policies, and procedures for the PDC network.
Seeks to ensure proper retention of electronic documents, business confidential information, and actively demonstrates an understanding of the need to safeguard competitive information in both electronic and non-electronic formats.
All other duties as assigned by the Regional Manager
Qualifications
Education
Experience
5+ years of retail and/or automotive wholesale experience.
Thorough understanding of automotive retail AfterSales operations
Mechanical aptitude for technical knowledge of Porsche cars and/or other European High-line automotive products are preferred (certification and periodic testing may be required)
Skills
Languages: fluency (oral/written) in English
Excellent verbal and written communication skills with direct colleagues, importer/dealer management teams and customers
Ability to effectively manage multiple projects in always changing and unpredictable market conditions
Ability to work well without close supervision
Creative and analytical thinking skills with the ability to develop and manage strategic projects
Ability to effectively manage and negotiate at importer and dealer level understanding culture and way of doing business
Highly organized - strong attention to detail
Ability to set and meet challenging deadlines
Varying amounts of overnight travel is required, participation in special events (Porsche Center openings, product launches) during evenings/weekends required
Computer proficiency in Microsoft Office, PowerPoint, and Outlook
Well versed in outside vendors surveying programs as it relates to PCNA
Full understanding of PCNA warranty compliance, goodwill, and systems
Competencies:
Understands the intricacies of the retail automobile business
Functions well under stressful conditions
Capable of making decisions; often with limited information and/or limited time
Tenacious/adept at follow-up
Self-starter/organized
Ability to adapt to changing scenarios
Goal oriented/thrives on competition/challenges
Excellent team leadership capabilities
Ability to drive customer focus to importer personnel
Leadership
Problem Solving
Conflict Resolution
Communication
Professionalism
Initiative
Managing Resources
Teamwork
Project Management
Ability to work independently
Percentage of required travel: 60% by car and air travel.
Position Location: Region covers Connecticut, Rhode Island, Massachusetts, New Hampshire, Maine, Albany, NY
Schedule/Shift:
Physical requirements
This job operates in an automotive dealership and office environment. This role routinely uses standard office equipment such as computers, phones, cameras, photocopiers, and filing cabinets. This position will also have frequent work in an automotive dealership facility. While performing the duties of this job, the employee may be exposed to fumes or airborne particles, moving mechanical parts, and vibration. The noise level in the work environment and job sites can be loud.
While performing the duties of this job, the employee is regularly required to talk, hear, sit (for prolonged periods while traveling), stand, move, use hands to finger, handle or feel, and reach with hands and arms. The employee must occasionally climb, stoop, kneel, crouch, crawl, lift and/or move up to 35 pounds.
At a Glance
Porsche is an equal opportunity employer and we take pride in our diversity. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Porsche will be based on merit, qualifications and abilities. Porsche does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, pregnancy, status as a parent, national origin, age, disability, family medical history, ancestry, medical condition, genetic information, sexual orientation, gender, gender identity, gender expression, marital status, familial status, registered domestic partner status, family and medical leave status, military status, criminal conviction history, or any other characteristic protected by federal, state or local law.
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