Regional Aftermarket Manager

This individual will effectively lead and direct the management of the parts and service departments on a regional level. They will coordinate activities and cooperate with all stores within the region to best serve the needs of the customer and employees.

Specific Duties Include:

• Demonstrate leadership in all aspects of the parts and service departments within the region.

• Lead and monitor regional Aftermarket strategic plans for parts and service departments and monitor to ensure achievement of established goals.

• Coach and mentor parts and service managers within the region.

• Develop and maintain effective parts and service department processes to ensure internal and external customer satisfaction.

• Create annual parts and service department benchmarks and budgets for the region, in alignment with the financial and operational objectives.

• Ensure that appropriate communications take place throughout the location/s by facilitating/participating in monthly open-book meetings, conducting regular team meetings, encouraging an open-door policy, and proactively seeking feedback from team members.

• Foster an engaged work environment within the location/s, encouraging accountability, open communication, teamwork, and a commitment to serving the customer.

• Lead and manage all business and/or department activities related to ensuring the customer experience is positive and that all team members are committed to creating solutions and long term relationships with customers.

• Ensure that the company/location reputation and image in the community is consistent with RDO Integrated Controls Core Values, and that business relationships with all stakeholders are not compromised.

• Manage the evaluation, allocation, and management of physical and financial resources and administer the hiring, development/training, management, evaluation, and effective assignment of people resources.

• Responsible for ensuring that sound and safe business practices and processes are implemented and continuously improved to effectively and efficiently achieve ethical business objectives.

• Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.

• Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.

• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.

• Perform all other duties as assigned by management in a professional and efficient manner.

Job Requirements:

• Previous supervisory/management experience

• Industry and/or aftermarket parts and service support experience

• Excellent customer service skills

• Strong oral and written communication skills

• Strong computer skills

• Colleg