Safran Group Grand Prairie , TX 75050
Posted 3 weeks ago
SUMMARY OF JOB PURPOSE:
Responsible for the leadership of, and professional development of six to eight aerospace professional in the pursuit of excellent customer support. Ideal candidate will lead their respective area of responsibility through the day-to-day activity of their department in the support of various US based operator customer across five key segments. Key to this will be the ability to coordinate among different internal stakeholders while efficiently processing customer requirements for a profitable and efficient outcome.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Establishes and maintains effective professional relationships with Safran Helicopter Engines USA customers through constant professional communication
Responsible to lead Regional Account Representatives (RAR) Teams effort to meet Customer & Safran's expectations through development, leadership, and monitoring
Works with Teams to identify support department revenue each month
Responsible for working with RARs, MRO & MPS to set shop priority via regular communication
Review of Technical Reports to insure proper comments are recorded and follow through
Assist with coordinating KPI Metrics insuring proper comments are recorded and follow through
Weekly and monthly monitoring & reporting of department indicators
Forecast for assets completions per week/month
What assets were completed each week
TAT/EQE monitoring
OPX2 monitoring
Works with RAR Teams in initiating credits/gestures when required
Creates & maintains work instructions pertaining to the front office (FO) process working with the Methods RAR team
Completes and/or assist with department projects as required
Process and follows-up on customers' purchase orders; including order entry, coordinating shipping, and identifying customers' credit standing
Supervise, prepare and submit quotes for the overhaul and repair of engines, FCUs, HMUs, accessories and piece parts to customers
Work with warranty administrator to submit claims required by customers
Reviews cost and performs margin analysis
Process engine, FCU, and HMU rental analysis
Ensures Field Representatives are kept abreast of any pertinent information
Understands and monitors customer contracts to ensure contract compliance
Pilots and/or prepares responses to NOMAD reports
Responsible for initial & re-occurring training of RAR's
Works with department Director/Manager on any other additional requirements
This position description is not considered all-inclusive and SafranHE USA has the authority to add or delete responsibilities and obligations as necessary to ensure customer satisfaction
The Commercial RAR Supervisor will have a fiduciary responsibility to manage company funds appropriately while traveling on company business • Travel approximately 5-10% domestic and international
Safran Group