At this time a Regional Account Manager is needed to develop assigned Dealers and Agencies by promoting NAE/NWAN products, while maintaining our company's philosophies and principles. Work with our entire NAE/NWAN staff to insure the success of every client with professionalism and enthusiasm, while performing all assigned responsibilities in a timely manner. ( Extensive Travel within Northeast Region of U.S.)
Role and Responsibilities:
To be the NAE/NWAN product knowledge and technology expert in ALL assigned environments.
Responsible for building sales through referrals and in assigned accounts.
Work with RAMs, AEs and agents to continue developing processes to insure the clients growth and success with NAE/NWAN.
Take immediate action to service the needs of your current clients.
Responsible for following the NAE/NWAN Servicing Matrix for the account management of current accounts.
Responsible for scheduling account visits as outlined in the Servicing Matrix Schedule and the NAE/NWAN standards.
Responsible for working with the RAMs, AEs and agents to work through/resolve issues in a current account. When necessary, bring upper management into the discussion for additional input and direction.
Proper delegation of sales related tasks by working with the Client Relations team.
Accountable for meeting NAE/NWAN's annual production forecast.
Managing assigned Dealers and Agencies remittance trends.
Accountable for keeping expenses within the established guidelines.
Live by the NAE/NWAN Standards, TMR, Service Visit Reports and Serving matrix, when applicable.
Maintain consistent and accurate records of all documents that pertain to assigned accounts on the server.
Responsible for working with the Accounting depart. on all accounting issues related to assigned accounts.
Responsible for working with the Claims depart. on claim issues related to assigned accounts.
Strives to enforce and live the NAE/NWAN Philosophy of CQSE each and every day.
Other Job Duties as assigned by Manager of Account Servicing.
Qualifications and Education Requirements:
Strong computer skills including proficiency with Microsoft Office, CRM Software and internal software systems.
High School diploma or equivalent.
Problem resolution experience.
A strong sales aptitude.
Travel 70-80% of the time (air, road, etc.).
Must have mobility to drive and move about client sites.
Required to talk and hear on a frequent regular basis.
Ability to sit for extended periods of time while travelling.
Ability to stand while making presentations.
Use of hands, reach with hand and arms, stoop, kneel and crouch.
Specific vision abilities required include close vision, peripheral vision, depth perception and ability to adjust focus.
Ability to lift at least 50 pounds.
5 or more years experience in an automotive sales related environment.
Attention to detail and quality of service to our clients.
Well-developed organizational skills and the ability to successfully manage multiple issues and demands.
Excellent communication skills, both verbal and written.
Excellent in building relationships and partnerships.
A strong sense of urgency and a desire to succeed.
Driven by Integrity.
National Automotive Experts