Region Manager

National Express Corporation Lisle , IL 60532

Posted 3 weeks ago

Safety, Customers, People, Community & Excellence

A leading provider of student transportation, National Express LLC (NELLC) is the North American subsidiary of National Express Group, one of the premier transportation firms in the United Kingdom. NELLC operates 250 branches in North America, employs 30,000 individuals and has revenues of $1.2B. National Express consists of Durham School Services, Septran, Petermann Bus, The Provider, Safeway, Smith Bus and TransExpress in the Unites States and Stock Transportation in Canada. As a leader in student transportation, National Express, LLC (NELLC) is committed to exceptional safety, outstanding customer service and positive employee relations. We are currently seeking a Region Manager to oversee a number of our Customer Service Centers (CSC) in the Michigan.

Responsibilities:

  • Coaching and advising General Managers

  • Identifying growth opportunities and working collaboratively with Business Development

  • Building and maintaining strong business relationships with identified customer base

  • Ensuring General Managers have significant customer relationships throughout their district

  • Identifying, tracking, and addressing customer trends

  • Defining the behavior of competitors in the region

  • Understanding customer contracts and compliance

  • Developing well-formed strategies and tactics for contract negotiations

  • Interpreting the meaning of the customer/competitor/industry trends for the region team

  • Monitoring business results; ensuring the region is meeting all contract responsibilities

  • Ensuring the area has a solid business plan and budget

  • Working with General Managers to make sure they know how to read relevant financial statements

  • Tracking region and CSC results, defining trends, and anticipating impacts

  • Reviewing financial statements for the region, analyzing them, and developing action plans

  • Ensuring General Managers develop appropriate improvement plans

  • Working with General Managers to make sure employee relations plans are in place and well executed

  • Ensuring process, policy and initiative compliance; ensuring business tools are being used

  • Working with General Managers to ensure consistent implementation processes; explaining the value of consistency

  • Reviewing talent management plans; ensuring that talent within the area is identified and developed

  • Confirming General Managers have coaching plans and coaching notes for the members of the CSC staff

  • Ensuring General Managers and staff attend workshops, seminars, and learning events

  • Identifying and providing opportunities for General Managers to participate in policy, process, and program design meetings as well as project teams

  • Other duties assigned to meet the needs of the business

  • Conduct special projects as requested by the Vice President, Operations

  • Bachelor's Degree required; a focus in Business Management, Accounting or Economics preferred

  • 10 or more years of experience in an operations management role; 5 or more years in a senior manager role

  • Experience supporting multiple sites/branches/locations; ability to provide guidance and management from a remote location

  • Proven leadership ability, industry-specific knowledge gained through experience

  • Strong negotiation skills and techniques

  • Desire to coach and mentor others

  • Financial acumen and knowledge of economic theory

  • Practical application of marketing and sales theory and principles

  • Comprehensive understanding of labor and employment practices law

  • Working knowledge of Microsoft Office software (Word, Excel, Outlook, PowerPoint, etc.) and accounting-based systems

  • Excellent verbal and written communication skills along with strong interpersonal skills

  • Strong analytical skills with an attention to detail

  • Creative, innovative, and flexible mindset

  • Ability to work independently or as part of a team

  • Well-developed time-management skills

  • Utmost professionalism, integrity, and confidentiality

  • Must have the ability t

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Parts Sales Manager WI Region

International Trucks

Posted 2 days ago

VIEW JOBS 11/16/2018 12:00:00 AM 2019-02-14T00:00 Overview Navistar Parts has an exciting opportunity for a Parts Sales Manager based in the Wisconsin area. In this role the Parts Sales Manager will represent Navistar Parts to a group of assigned International Truck Dealers as well as fleet customers within the territory, and will be responsible for implementing parts growth strategies, training Dealer parts counter and outside parts sales staff on Navistar programs, and developing strong relationships with all Dealer personnel. Navistar's dealer network includes over 800 International and IC Bus dealership locations across North America and a leader in aftermarket parts and service. This role is key to the success of our dealers, customers, and Navistar.Responsibilities include: * Parts growth by working with the assigned dealers• Training dealer personnel on Navistar Parts systems and programs• Calling on fleet customers in the assigned dealer markets• Developing retail sales strategies to conquest new business and expand sales to existing customers• Ensure dealership parts merchandising for Navistar programs are current to increase retail parts sales• Increase awareness and grow Navistar's private brand of Fleetrite products• Support National Accounts parts programs by ensuring assigned dealers are providing high levels of service and support• Engage aftermarket suppliers for local support to assigned dealers and fleet customers• Have a one-team approach with the regional Truck and Service teams to dealers and customers and to maximize customer uptime Position Purpose and Requirements Sales leadership responsible for selling the company's products or services, sales results, executing the organization's sales plan in order to grow businesses and margins by developing and implementing sales strategies and tactics, as well as developing new accounts and/or expanding existing accounts. Performs as a resource with high level knowledge of company products and services and introduces new products. Basic Requirements: * Bachelor's degree and at least 8 years of sales experience * At least 1 year of lead experience OR * Master's degree and at least 6 years of sales experience * At least 1 year of lead experience OR * At least 10 years of sales experience * At least 1 year of lead experience Additional Requirements * Qualified candidates, excluding current Navistar employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. Navistar does not anticipate providing employment related work sponsorship for this position (e.g., H-1B status) * Experience in OEM or aftermarket parts * Estimated 80% travel Desired Skills: * Positive Attitude, Ethics and International Values and a healthy, high performance culture * Team player with broad business interest and perspective * Ability to apply education and experience as a problem solver * Proficient with Microsoft applications * Strong negotiation skills * Home office in Wisconsin/Minnesota Competencies: * Conflict Management * Negotiating * Perseverance * Problem Solving * Time Management It's Uptime at International Visit us at www.Navistar.com to discover more about our organization Navistar is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. International Trucks Lisle IL