Refund Processing Clerk

Who We Are

WPS Health Solutions is a leading not-for-profit health insurer and federal government contractor headquartered in Wisconsin. WPS offers health insurance plans for individuals, families, seniors, and group health plans for small to large businesses. We process claims and provide customer support for beneficiaries of the Medicare program and manage benefits for millions of active-duty and retired military personnel across the U.S. and abroad. WPS Health Solutions has been making health care easier for the people we serve for more than 75 years. Proud to be military and veteran ready.

Culture Drives Our Success

WPS' Culture is where the great work and innovations of our people are seen, fueled, and rewarded. We accomplish this by creating an inclusive and empowering employee experience. We recognize the benefits of Diversity, Equity, and Inclusion as an investment in our workforce-both current and future-to effectively seek, leverage, and include diverse perspectives that fuel agility and innovation on high-performing teams. This results in people bringing their authentic selves to work every day in an organization that successfully adapts to business changes and new opportunities.

We are proud of the recognition we have received from local and national organization regarding our culture and workplace: WPS Newsroom

• Awards and Recognition

Role Snapshot

The Accounting Clerk V role is responsible for the timely processing of all provider and beneficiary refund checks along with completing the weekly manual payment runs.

In this role you will:

• Complete daily processing of provider and beneficiary refund checks accurately and in accordance with government regulations and WPS/MVH processing requirements.

• Complete the manual check payment runs by updating the WPS/MVH systems and mailing the payments.

• Assist with special projects and cross-training training staff

How do I know this opportunity is right for me? If you:

• You enjoy learning new computer systems and have entry-level data entry and Microsoft Office experience

• You are self-motivated, detail-oriented, and process improvement minded

• You are a team player

• You are flexible and have a willingness to learn

What will I gain from this role?

• Experience working with several computer systems/applications (Mainframe, Onbase, Microsoft, and other automation systems)

• Ability to make a difference through process improvement

• Experience working in an environment that serves our Nation's military, veterans, Guard and Reserves and Medicare beneficiaries

• Working in a continuous performance feedback environment.

Minimum Qualifications

• U.S. citizenship is required for this position due to Department of Defense restrictions.

• Demonstrated knowledge of basic accounting principles obtained from post high school course work OR work-elated accounting experience

• 1 or more years of accounting with demonstrated ability to perform accounting functions

• Knowledge of or ability to learn MVH TRICARE program processing requirements and government regulations

• Demonstrated ability to research processed claims, receipts, and receivables on WPS/MVH system

Preferred Qualifications

• Post high school accounting coursework

• Knowledge of Microsoft Office (Excel, Word, Outlook)

Additional Information

• This will be a hybrid role. The role consists mainly of two pieces of work

• Processing refund checks, which can be done remotely, and processing manual checks - part of this task can be done remotely, and the other part will require the candidate to be in office every other week for 1-2 days a week. The in-office portion of the work is on a rotation schedule and could be more frequent if this member is backing up someone who is on vacation or out of office.

• Start Date: August 5th, 2024

• Starting Base Salary: $17.20/hour

• Training Location/Schedule:

• Training: Peer to peer training will be 7am-3pm for the first 2 weeks. Training will be remote, except for the check run training which will be in the office.

• Scheduled Shift following Training:

• Hybrid: 8-hours shifts Monday-Friday between 7am-7pm (local time zone). Latest start is 9am unless given an exception by your supervisor

• Work Location: Hybrid work available. Once training is complete (training includes one week of required onsite training at our Madison campus) this role requires to be in-office for check runs 2-3 times per month. Please note that the assigned office for this position is in Madison, WI and remote employees may be required to work at this location 1-2 days in the week when scheduled to be in the office at times.

• All Onsite training will take place at the WPS Corporate Center Building (1717 W. Broadway) in Madison, WI

Remote Work Requirements

• Wired (ethernet cable) internet connection from your router to your computer

• High speed cable or fiber internet

• Minimum of 10 Mbps downstream and at least 1 Mbps upstream internet connection (can be checked at https://speedtest.net)

• Please review Remote Worker FAQs for additional information

Benefits

• This is a Bargaining Unit position

• Remote and hybrid work options available

• Performance bonus and/or merit increase opportunities

• 401(k) with dollar-per-dollar match up to 6% of salary (100% vested immediately)

• Competitive paid time off

• Health, dental insurance, Teladoc starts DAY 1

• Review additional benefits here

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