MEMORIAL REGIONAL MEDICAL CENTER
Under minimal supervision and according to established procedures, policies and detailed instructions, provide overall control of the refund and payment transfer process by processing weekly reports and resolving accounts with credit balances. This position interacts daily with team members and other departments in an effort to quickly resolve outstanding account balances/credits while enhancing the patient experience and promoting code of conduct to ensure corporate integrity and compliance.
1.General knowledge acquired through completion of high school degree or equivalent.
2.A comprehensive understanding of insurance requirements and regulations, contract benefits, credit and collection procedures,
financial assistance programs as well as a familiarity of medical terminology is required. This level of experience would
generally be acquired through a two to four years experience in medical billing.
3.Work requires advanced reading, writing and oral communication skills as well as the knowledge to perform mathematical
4.Work requires interpersonal skills necessary for making patient and third party payer contacts. Must be able to work with
interruption by co-workers or other internal customers needing assistance with patient accounts.
5.The job requires analytical and critical thinking ability in researching data as seen online, on standard reports, and on
spreadsheets to assess appropriateness of refund. In addition, the work requires demonstrated project and time management
skills and an ability to work effectively over the phone and in a team environment.
6.Demonstrate proficiency in data entry and keyboarding skills.
7.Previous work experience reviewing and auditing accounts, detecting discrepancies or errors, and determining appropriate
reimbursement of overpayment is required.
Bon Secours Health System, Inc