Referral Services Associate

Mass General Brigham Home Care, an affiliate of Mass General Brigham, is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum of human diversity: race, gender identity, sexual orientation, ability, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.

Description

Mass General Brigham Home Care serves patients from rehabilitation after illness or injury, to chronic disease management. We are dedicated to providing the highest quality specialized care designed to meet the patients' unique needs with the goal of optimizing independence and quality of life. Our clinicians are highly skilled and able to function both independently and as part of an interdisciplinary team.

We value the uniqueness of our employees who are a reflection of the communities and patients that we serve. Our attractive and comprehensive benefits package is designed to meet the needs of our employees.

Job Summary

This position will work 10am-6:30pm, Monday - Friday and rotating weekends 8am-5pm.

Process internal and external referrals by receiving patient information from a variety of methods. Clinical and non-clinical information is obtained and entered into a computerized system. Relevant information is communicated to all stakeholders. Respond to external and internal inquiries by providing information and assistance.

Qualifications and Experience

• 2-3 years clerical experience

• Computer skills in Microsoft Office and ability to learn other software applications required

• Must be able to work a varied and changing work schedule

• Basic medical terminology preferred

• Knowledge of insurance, managed care and discharge planning in home health preferred

• Highly developed communications and customer service skills necessary

• Strong written, verbal and electronic communications skills

• Ability to interact effectively with a diverse population

• Strong organizational skills and ability to accurately work with detailed information