Referral Program Manager, Recruiting Programs

Yext New York , NY 10007

Posted 5 months ago

The customer journey starts with a question. And consumers expect answers. Yext puts businesses in control of their facts online with brand-verified answers in search. By serving accurate, consistent, brand-verified answers to consumer questions, Yext delivers authoritative information straight from the source the business itself no matter where or how customers are searching. Taco Bell, Marriott, Jaguar Land Rover, and businesses around the globe use the Yext platform to capture consumer intent and drive digital discovery, engagement, and revenue all from a single source of truth. Yext's mission is to provide perfect answers everywhere.

As the Referrals Program Manager at Yext, you will be responsible for the design and management of the referral process at Yext. In this role, you will be responsible for continued optimization of the overall referral experience for both internal stakeholders and candidates. The role requires a willingness to experiment with new ideas and recruiting methods, as well as the ability to earn the trust of Recruiters and Yexters. The ideal candidate has a passion for working with multiple stakeholders in all types of roles to recruit and hire the best talent to grow Yext.


  • Innovate and build upon Yext's current referral program in order to optimize recruiting processes and mechanisms to accelerate hiring from Yext employee referrals.

  • Develop the infrastructure to enable recruiters to process employee referrals more effectively and efficiently. This must include re-directing candidates to alternative positions based on role qualifications.

  • Partner with our recruiting team to design and deliver an exceptional candidate experience.

  • Use creative tactics like live events, digital marketing, network marketing (sourcing sprees) and content creation to increase quality referrals.

  • Work with hiring managers and recruiters to drive employee referrals for "hot jobs" through creative strategy and programming.

  • Review and analyze data to identify trends and recommend solutions to improve Yext's ability to attract and hire new talent.

  • Design and manage reporting and team SLAS to ensure operational efficiency and cross-team collaboration.

  • Design and activate specific hiring initiatives to accelerate diversity hiring through referrals.

Minimum Requirements

  • 5+ years of experience managing recruiting programs

  • 5+ years of project management experience

  • Proven experience in building and managing dynamic processes and programs from scratch

  • Outstanding verbal and written interpersonal skills with sound business judgment as well as a proven ability to influence others, including technical and non-technical stakeholders

  • Operates effectively in an ambiguous environment and has a demonstrated track record of managing multiple projects and driving them to completion.

  • Demonstrated flexibility in approach and willingness to think creatively about experimenting with new channels.

  • Capable of handling multiple projects in a dynamic, hyper growth environment

  • BA/BS degree or similar college level education (In lieu of degree, 4 years relevant work experience.)

Compensation, Benefits & Perks

Yext offers the following exceptional benefits: competitive compensation, 401k, unlimited snacks, daily meal allowance, flexible hours/paid time off, and excellent health/dental/vision insurance. We treat our employees well and offer tremendous growth opportunities. Challenging work pushes our people to be creative in a casual environment that is caring, fun, and collaborative. We believe that when you have smart, happy people working together you can produce something special.


Yext has been named a Best Place to Work by Fortune and Great Place to Work, as well as a Best Workplace for Women. Yext is headquartered in New York City with offices in Amsterdam, Berlin, Chicago, Dallas, Geneva, London, Miami, Milan, Paris, San Francisco, Shanghai, Tokyo and the Washington, D.C. area.

Yext is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ethnicity, religion, creed, national origin, ancestry, genetics, sex, pregnancy or childbirth, sexual orientation, gender (including gender identity or nonbinary or nonconformity and/or status as a trans individual), age, physical or mental disability, citizenship, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Recruiting Program And Operations Insights Lead


Posted 2 days ago

VIEW JOBS 10/17/2019 12:00:00 AM 2020-01-15T00:00 Recruiting is a core strategic driver of Facebook's success. We have a world-class team working together to help drive our ambitions and scale to the next level. We are looking for an individual to lead the Recruiting Programs and Operations Insights team. This full-time position will be responsible for driving the vision and direction of the team to deliver insights and reporting for the global Operations function focused. RESPONSIBILITIES * Support the Global Recruiting Programs and Operations teams to analyze data and metrics, identify trends, evaluate effectiveness of recruiting operations strategies and measure ROI Define, build, manage, and communicate key program metrics to drive for greater efficiencies and operational effectiveness Continuously collaborate with cross-functional teams (Operations, Product, Data Engineering) to help inform areas of focus and strategic direction and recommend appropriate system changes or enhancements Define, articulate, and communicate relevant operating metrics and insights through the use of existing tools and datasets Communicate trends and insights to leaders as well as communicate data integrity issues or process gaps to individual team members and leads One of the key contributors to setting the vision, goals and direction of the team, designing reporting capabilities and operational insights Lead a team of Analysts to deliver against agreed goals Define Recruiting system and reporting improvements to increase the collection of accurate and timely metrics to drive decision making Focus on creating self-serve, streamlined and automated dashboards and metrics Partner with Recruiting Operations leads to establish benchmarks for improving productivity and high-impact initiatives Identify, define and drive changes that allow teams the ability to scale, focus on the right impact areas and enable insights to focus on the next tier of growth Provide on-going training to the rest of the team on analytic tools and dashboards, including but not limited to MS Excel, Salesforce, Tableau, and others MINIMUM QUALIFICATIONS * 5+ years' experience in recruitment operations, business intelligence, and/or project management 3+ years' reporting and analytics experience Experience with leading/managing a team of analysts Track record of partnering with business, engineering, and data science teams to deliver data-driven insights and translating those into process improvement recommendations Experience with recruiting data and data visualization tools PREFERRED QUALIFICATIONS * Salesforce Reporting knowledge/experience Experience with recruiting data and data visualization tools (Tableau) Effective interpersonal, communication and leadership skills in order to influence operational changes, drive collaboration and maximize adoption of new ideas, tools and practices Flexibility to adapt to changing business situations Ability and desire to collaborate and work with recruiting stakeholders across different time zones Advanced problem solving capabilities and refined analytical skills Flexibility to handle multiple tasks concurrently with acute attention to detail Aptitude for learning new technologies quickly Experience in fast-paced work environment Facebook is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at Facebook New York NY

Referral Program Manager, Recruiting Programs