Referral Coord/Receptionist (Part-Time, 20 Hours Per Week)

Part-time schedule: 20 hours per week. Practice hours are 8am-5:30pm, M-F. Schedule is flexible during the regular Practice hours.

The Part-time Referral Coordinator/Receptionist will provide the full scope of reception and administrative office support services to the practice, including the referral process.

• Greets and directs visitors/patients courteously and professionally.

• Obtains, verifies and/or updates patient demographic information.

• Collects co-pay and copy of the patient's insurance identification card.

• Assists with answering and screening calls and the triaging process of all incoming telephone calls for urgent information or services. Schedules appointments and records and forwards messages as required.

• Responds to requests for routine information or assistance within scope of knowledge and authority and refers visitors to appropriate staff members as necessary.

• Maintains strong current knowledge of policies and operating procedures.

• Initiates calls as requested by Physician, Office Manager or other professional staff.

• Responsible for opening/closing office duties as needed.

• Photocopying, faxing, and distributing documents as required and in a timely manner.

• Maintains order of document processing area /supply closets, notifying Office Manager of the need to order supplies, ensuring all supplies are distributed upon receipt and kept in their designated areas.

• Maintain copy machines, ensuring all supplies are on hand; call for repair when required.

• Responsible for the management of incoming and outgoing departmental mail; dating as required, sorting, distributing and generating responses as appropriate and in a timely manner.

• Demonstrates ongoing commitment to customer service excellence and supports the customer service plan.

• Practice and adhere to Stamford Health's "Code of Conduct" philosophy, SHMG's Standards for Service Excellence and organizational values of: Teamwork, Integrity, Compassion, Respect and Accountability.

• Completes required continuous training and education, including department specific requirements.

• Complies with departmental organizational policies and procedures and adheres to external agency requirements.

• Performs other duties as assigned.

• Maintains ongoing tracking and appropriate documentation of referrals in eClinicalWorks to promote medical team awareness and patient-centered care.

• Ensures complete and accurate registration, including patient demographic and current insurance information.

• Assembles information concerning patient's clinical background and referral needs.

• Where necessary, conducts pre-authorizations for referrals.

• Reviews details and expectations about the referral with patients.

• Schedules referral visits in a timely manner and informs patient of scheduled appointments in person or via phone.

• Ensures that referrals are addressed in a timely manner and conducts appropriate follow-up on all open referrals.

• High School Diploma or equivalent with a minimum of three years of related front office experience required.

• Demonstrated strong interpersonal, organizational skills.

• Effective communication skills, both verbal and written English proficiency required

• Ability to function independently with minimal supervision within the scope of knowledge and authority of the position.

• Computer skills required (MS Office Word and Excel).

• Solid phone/customer service skills.

• Knowledge of office equipment operation (hospital computer system, telephone system, fax machine, copy machine, etc.).

• Ability to handle sensitive and confidential information.

• Ability to perform complex administrative tasks.

• Ability to work under pressure in a fast-paced and at times hectic environment.

• Careful attention to detail.

• Ability to work both in a team and independently.