Our team is growing and we have a variety of opportunities available for Referral Coordinator. If you're passionate about patient care and looking for a career that offers great benefits and plenty of room for growth, we invite you to explore this opportunity today!
Maintain standards of excellence verbally and in written form with customers both internally and externally.
Provide support/coverage/job sharing for call off, request off and lunch breaks.
Ensure that information provided by callers/referral sources is accurate and complete.
Give necessary attention to accuracy and detail.
Coordinate referrals for HME/RT for our network and non-network providers.
Communicate potential areas of concern to the servicing provider and follow up as necessary.
Maintain logs and file documents in accordance with departmental policy.
Assist management with special projects in a reasonable and timely manner.
Give high priority to patient/customer satisfaction.
Utilize appropriate network/staff to assist in obtaining answers that require guidance.
Act as an advocate for the patient/customer.
Enter data accurately and update the appropriate referral database(s) including documentation of calls, faxes etc.
Answer incoming telephone inquiries: based on the type of call, problem solve, transfer or coordinate referral as appropriate and on a timely basis.
Identify issues and concerns that customers may have and assist in resolutions.
Maintain open and positive communications with all contacts.
Interface with referral source, patient/family and provider to assure timely delivery.
Produce administrative reports as required.
High School diploma required.Some college preferred. Additional training as a medical secretary, licensed/certified practical nurse, paramedic or emergency medical technician is preferred.
5 years experience working with the public in a health care setting, with a strong service orientation.
Sound working knowledge of medical terminology and ability to discern clinical and non-clinical service needs.
Strong interpersonal and communication skills, and computer literacy/data entry skills are required.
High level of independence required in problem solving activities.
Strong organizational skills that will generate efficiency & effectiveness.
Adaptable to change.
Ability to handle multiple tasks in a fast paced environment & function independently and be ability to prioritize actual referrals.
Ability to analyze issues objectively & provide workable solutions & implement those actions.
Team player, flexible, and adaptable to change.
Ability to type at least 35 words per minute.
Licensure, Certifications, and Clearances:
Act 33 with renewal
Act 34 with renewal
Act 73 FBI Clearance with renewal
UPMC is an Equal Opportunity Employer/Disability/Veteran
University Of Pittsburgh Medical Center