Referral Coordinator

University Of Pittsburgh Medical Center Lemoyne , PA 17043

Posted 1 week ago

Description

Our team is growing and we have a variety of opportunities available for Referral Coordinator. If you're passionate about patient care and looking for a career that offers great benefits and plenty of room for growth, we invite you to explore this opportunity today!

Responsibilities:

  • Maintain standards of excellence verbally and in written form with customers both internally and externally.

  • Provide support/coverage/job sharing for call off, request off and lunch breaks.

  • Ensure that information provided by callers/referral sources is accurate and complete.

  • Give necessary attention to accuracy and detail.

  • Coordinate referrals for HME/RT for our network and non-network providers.

  • Communicate potential areas of concern to the servicing provider and follow up as necessary.

  • Maintain logs and file documents in accordance with departmental policy.

  • Assist management with special projects in a reasonable and timely manner.

  • Give high priority to patient/customer satisfaction.

  • Utilize appropriate network/staff to assist in obtaining answers that require guidance.

  • Act as an advocate for the patient/customer.

  • Enter data accurately and update the appropriate referral database(s) including documentation of calls, faxes etc.

  • Answer incoming telephone inquiries: based on the type of call, problem solve, transfer or coordinate referral as appropriate and on a timely basis.

  • Identify issues and concerns that customers may have and assist in resolutions.

  • Maintain open and positive communications with all contacts.

  • Interface with referral source, patient/family and provider to assure timely delivery.

  • Produce administrative reports as required.

Qualifications

  • High School diploma required.Some college preferred. Additional training as a medical secretary, licensed/certified practical nurse, paramedic or emergency medical technician is preferred.

  • 5 years experience working with the public in a health care setting, with a strong service orientation.

  • Sound working knowledge of medical terminology and ability to discern clinical and non-clinical service needs.

  • Strong interpersonal and communication skills, and computer literacy/data entry skills are required.

  • High level of independence required in problem solving activities.

  • Strong organizational skills that will generate efficiency & effectiveness.

  • Adaptable to change.

  • Ability to handle multiple tasks in a fast paced environment & function independently and be ability to prioritize actual referrals.

  • Ability to analyze issues objectively & provide workable solutions & implement those actions.

  • Team player, flexible, and adaptable to change.

  • Ability to type at least 35 words per minute.

Licensure, Certifications, and Clearances:

Act 33 with renewal

Act 34 with renewal

Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran

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Referral Coordinator

University Of Pittsburgh Medical Center