Referral Coordinator

Employment Type:

Full time

Shift:

Day Shift

Description:

Position Purpose

Manages patient referrals and tests for specific providers at their designated locations, maintains office records and serves as a liaison between patient and medical support staff.

What You Will Do

• The incumbent in this role works directly with our patient population and their families, insurance representatives and outside vendors, physicians, clinicians and other medical personnel to ensure the referral process runs smoothly.

• Coordinates and processes patient referrals to completion with precision, detail and accuracy.

• Prioritizes HPP patients in Primary Care Physicians panel, stats, expedites and orders over 5 days.

• Schedules patient (Preferred Providers List of Specialist) and notifies them of appointment information, including date, time, location, etc.

• Uses Web IVR to generate authorizations (Availity, Careplus, Healthhelp NIA and any other approved web IVR for authorization processing).

• Completes orders with proper documentation on where patient is scheduled and how patient was notified.

• Referrals have been sent to specialist office and confirmed receipt.

• Effectively communicates the physicians/clinicians needs or outstanding items regarding to patients.

• Enters all Inpatient and Outpatient elective procedures in HITS tool.

• Ensures patient's external missed appointments are rescheduled and communicated to the physician/clinician.

Minimum Qualifications

• Graduate of an accredited medical assistant program.

• CMA, currently certified. If not currently certified must complete within one year of hire or transfer.

• Must be BLS certified within 3 months of hire.

• ICD and CPT code knowledge preferred.

• More than 1 year experience required.

• Must be comfortable operating in a collaborative, shared leadership environment.

• Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission and vision, goals, and values of Trinity Health

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.