Reports to: Admissions Manager
Supervisory Duties: None
The primary duty of a referral coordinator is working with patients to arrange and schedule referral appointments, including providing patients with referrals to other care providers and managing incoming patient referrals. Referral coordinators set appointments, send reminders, and provide patients with information about referral appointments.
The referral coordinator acts as a liaison between providers, their staff and the patient. Referral Coordinator will Identify and utilize cultural and community resources. The referral coordinator shall establish and maintain relationships with identified service providers and maintain ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure patient safety. Ensure that patient's primary care chart is up to date with information on specialist consults, hospitalizations, ER visits and community organization related to their health.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. The following statements are intended to describe the major functions of the position and should not be taken as an all-inclusive list of responsibilities, duties, and skills required of individuals assigned to this job.
The referral coordinator interacts directly with patients, and should have strong customer service skills and the ability to answer patient questions and resolve issues. Must be highly organized and able to manage schedules for multiple patients and doctors, ensuring that schedules are up to date and that patient appointments are entered correctly.
Ability to work with sensitive patient information that can include medical histories and insurance information, being detail oriented and focused on maintaining accurate patient information and confidentiality amongst a diverse patient population. Will work with computers to connect patients to resources and other care providers, acting as a liaisons between patients and care providers, so effective written and verbal communication is provided. Assists with any other duties and projects as assigned.
Individual Initiative/Leadership Skill
This position operates in a professional office environment located within a Critical Access Hospital. This role routinely uses computers, photo copiers, and both cell and land line phones.
Frequent contact with staff, patients, and community members is to be expected. Position requires a high degree of confidentiality and HIPAA compliance.
Basic to Intermediate computer skills in Microsoft Office Suite
Excellent verbal, written and digital communication skills
Strong organizational skills, ability to handle multiple priorities simultaneously with accuracy and attention to fine details, as well as ability to think independently and demonstrate good problem solving skills.
Ability to work in a team environment and to collaborate with a variety of personnel in a positive manner as well as good interpersonal skills in dealing with patients, families, and all health care professionals and TVH staff.
Ability to operate a computer including proficiency in basic Microsoft Office Suite (Word, Excel, Outlook)
Ability to maintain and follow guidelines set for standards of practice in quality patient care, and infection control practices as required by federal, state, and hospital regulation/policy
1 year experience working in an office or customer service environment, preferably in a healthcare setting or dealing with medical insurance.
Knowledge of Medical Terminology preferred
Additional languages Spanish preferred
Knowledge of Athena, Healthland and/or Centricity a plus
ESSENTIAL PHYSICAL & MENTAL REQUIREMENTS
Ability to work in environments with frequent interruptions and high stress situations
Time management skills
Critical thinking and good judgment needed to be able to follow billing processes and hospital policies.
Ability to communicate to patients and families in various hospital settings.
Teton Valley Health improves the health of our community by delivering quality, patient-centered medical services with compassion, integrity, and respect. We operate in a sustainable manner, to ensure continued economic viability.
TVH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, TVH complies with applicable state and local laws governing nondiscrimination.
This policy applies to all terms and conditions of employment or any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of TVH's employees to perform their job duties may result in discipline up to and including discharge.
Teton Valley Health Care