Referral Coordinator

Hopehealth Providence , RI 02904

Posted 2 months ago

HopeHealth is seeking an experienced Referral Coordinator. This position will be based in Providence, RI.

The Referral Coordinator provides timely, responsive customer focused and customer friendly service to all referral sources, patients, families, staff, students, vendors and visitors contracting the organization. Acts as a liaison for customer calls to coordinate visits with the Care Transition RN, Care Transition Coordinator and/or Admissions RN.

The hours will be 10:30 am - 7:00 pm.

Duties / Responsibilities:

  • First point of contact for incoming patients and family members. Provides patients and/or family members with an overview hospice philosophy and services available.

  • Schedule visits for all inquiry and referral callers within required timeframe. Dispatch visits to liaisons, representative and admissions nurse. Follow up on pending patients and non-admissions. Communicates prospective patient updates to appropriate referral sources.

  • Basic understanding of medical benefits and services as it applies to hospice services. Escalates more complex cases to Admissions Coordinator. Remain current on the changes to health insurance benefits that patient may be eligible for.

  • Follow policies and procedures for referral call and admissions management. Obtain information and accurately complete all documentation, forms, and logs for referral calls and admissions processing. Dispatch information and coordinate visit schedules for visiting pre-admission staff.

  • Communicate with referral source, DME, pharmacy, and other vendors to process all certifications, orders, and required admission information. Communicate with patient accounts to verify insurance and authorize care. Meet 24/7 call and visiting standards.

  • Facilitate equipment and other admission orders as needed. Obtain and enter prospective and admitted patient demographic information and status updates into patient database in a timely and accurate manner.

  • Facilitate processing of admission documents from referral call through transfer to appropriate care team.

  • Help resolve referral and admissions scheduling issues and customer complaints through direct communication with the referral sources, admissions team, Admissions and Referral Center Manager, and other managers as needed.

  • Make follow up calls for referral inquiries within required time.

Education / Experience:

  • High school diploma or equivalent plus additional specialized training.

  • 1 3 years' experience in customer service or related field.

  • Strong active listening skills and verbal/written communication skills.

  • Be able to work independently and meet with families in a variety of locations, including homes, hospitals, and nursing homes.

  • Must be able to travel the state of Rhode Island.


The HopeHealth benefits package features competitive heath care benefits, company provided life insurance, mileage reimbursement, generous paid time off and holidays, a robust orientation program, and a company matched retirement program.

HopeHealth's headquarters are based in Providence, Rhode Island. Its affiliate members are Hope Hospice & Palliative Care Rhode Island, Hope Palliative Care Center, HopeHealth Massachusetts and Visiting Nurse of HopeHealth.

HopeHealth is an Equal Opportunity Employer

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Referral Coordinator

Lifespan Corporation

Posted 4 days ago

VIEW JOBS 11/13/2018 12:00:00 AM 2019-02-11T00:00 Summary: The Referral Coordinator reports to the Practice Manager. Under the general supervision coordinates the effective and efficient patient flow in regards to scheduling appointments with specialist and testing per physician request. Obtains proper insurance authorization prior to scheduling appointment and once completed contacts patient with pertinent information and ensures that all required information is forwarded to specialist office following practice protocols. Follows patient�s status within the cycle of provider care to ensure continuity of services. Responsibilities: Schedules all referral appointments established by practice protocols and specifically those that require prior authorization. Sets follow-up alarms per practice protocols and the tracking function to ensure that all outstanding referrals are followed-up on. Obtains all un-resulted consults and testing orders managed by the referral office. Alerts the ordering provider of any patient that does not keep an appointment with a specialist or testing facility. Scans into the medical record all correspondence received on patients and ensures that they are correctly labeled and forwarded to the proper ordering provider for their review. Takes messages from the referral line creates the referral and forwards the information to the PCP for approval prior to sending referrals to specialist or testing facility in accordance with practice policy. Contacts patients and instructs them with not only information about the appointment but provides them with any specific instructions prior to their appointment. Maintains current knowledge of insurer referral/authorization requirements and have a working understanding of the patient population and demonstrate cultural awareness and sensitivity. Acts as a resource to practice team members regarding referral issues. Participates in practice performance and quality improvement activities. Attends required meetings and trainings as directed. Performs other related duties appropriate to training and experience as assigned by physician practice manager. Other information: BASIC KNOWLEDGE: High school degree or the equivalent. Medical Assistant Program Certification or in lieu of certification equivalent experience required. EXPERIENCE: Two years of clinical referral experience required. Patient Centered Medical Home Practice (PCMH) referral experience preferred. Data entry skills and computer experience required. Strong customer service focus. Effective verbal and written communication skills. Organized and able to manage competing priorities. Able to take and follow through with delegated tasks and accountability. Demonstrated knowledge and skills necessary to provide care to patients throughout the life span with consideration of aging processes human development stages and cultural patterns in each step of the care process. Lifespan is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age ethnicity sexual orientation ancestry genetics gender identity or expression disability protected veteran or marital status. Lifespan is a VEVRAA Federal Contractor. Location: Lifespan Physician Group Inc. USA:RI:Providence Work Type: Full Time Shift: 1 Union: Non-Union Lifespan Corporation Providence RI

Referral Coordinator