Referral Coordinator

Who we are:

EHE Health has led the way in preventive medicine for more than 100 years. EHE Health is an evidence-based preventive health program that partners with mid- and large-sized employers to provide their employees and beneficiaries an unparalleled, personalized medical experience, beginning with prevention. EHE Health customizes the patient journey to be holistic, convenient and attainable towards the goal of achieving better health.

EHE boasts the only national preventive and primary care network allowing our members to access world-class medical care in 39 states, Washington DC and Puerto Rico.

As an innovator and leader of helping our patients live longer, healthier lives with personalized preventive care, EHE Health has launched EHE Health Pulse, a range of virtual and in-person clinical encounters and experiences that provide individuals the ability to conveniently access health services, including our Health Mentorship and Health Navigation programs.

EHE is backed by Summit and DW Healthcare Partners, investment engines behind many of the world's leading technology and healthcare enterprises. Their strategic involvement has helped EHE reach new heights as a pioneering force in preventive care.

What we're looking for:

EHE is seeking a talented and driven Referral Coordinator to manage the coordination of patient recommended screenings/referral appointments while building value in EHE's brand. The Referral Coordinator will be the liaison between the patients and Health Navigation Center as they assist with the scheduling of post-exam care appointments following our comprehensive health exam, while providing the utmost level of customer service.

As an integral part of the Health Navigation Center, the Referral Coordinator will be tasked with creating unique patient experiences and conversations, identifying gap areas (as it relates to our contracted network and/or member experience), and triaging member and/or facilities related calls that require a more clinical intervention/approach.

The Referral Coordinator will also be cross trained in completing Specialty Referrals for patients in need of external consultation as requested by the physician. The Referral Coordinator will work closely with the Director of Health Navigation & post-exam care services to achieve personal and departmental dialing efficiencies and drive EHE's overall metrics on appointments scheduled.

In this role, you will:

• Place and receive phone calls and emails to/from EHE's members with recommended screenings

• Effectively resolve patient inquiries in a considerate, accurate and timely manner

• Compose thoughtful, personalized responses for a variety of patient requests

• Book appointments for our patients to receive all of their recommended screenings and/or specialist referrals

• Provide superior customer service to all EHE patients

• Use a problem-solving approach to achieve shared decision making with potential EHE patients

• Use critical thinking skills to answer and solve patient inquiries and problems, always looking to achieve the best & earliest resolution for our members

• Know and understand all departmental KPIs and self-manage to reach those goals

• Triage incoming requests and spot patient trends to flag for management

• Identify, reproduce and document bugs for IT

What the role requires:

• Associate or Bachelor's degree in Business, Health Communications, Health Promotion or a related field

• Healthcare experience is a plus

• Experience in a call center setting preferred

• Highly motivated individual with high energy

• Unparalleled problem solving and critical thinking skills

• A strong, confident self-starter

• Passionate about customer service and patient satisfaction

• Understanding administration of Microsoft Suite & CRM applications (Salesforce)

• Ruthlessly organized and would score high on conscientiousness

• Ability to perform in a fast-paced environment, subject to rapid change and uncertainty

• Excellent written and verbal communication

What we offer:

• Competitive salary

• Generous quarterly incentive bonuses

• Medical, dental, vision, life and disability insurance

• Employer-matched 401(k) plan

• Professional development reimbursement

• Employee access to our wellness clinics

• Gym and fitness allowances

The salary range for this role is $40,000 - $48,000 and is determined by a number of factors including the candidate's experience, qualifications and skills.

EHE is committed to Equal Employment Opportunity and to attracting and retaining the most qualified employees.