Referral Coordinator

Overview

Join our team as a day shift, full-time, Administration Referral Coordinator in Harker Heights, TX.

Fulfilling your purpose begins here:

People First, Always. Here's how we take care of our people:

• Medical, vision, dental health insurance, health savings account / flexible spending, competitive pay, paid time off, 401k retirement plan with company match, employee assistance program and more.

Your team is bigger than your department:

• Seton Medical Center Harker Heights is an 83-bed acute care hospital offering services such as Cardiology, Emergency Services and a Level IV Trauma Designated ER, General Surgery, Orthopedic Surgery, Total Joint Replacement, Gastroenterology, Diagnostic Services and more.

• We believe healthcare is a team sport and every player has something to contribute. We show compassion, celebrate differences and treat one another with respect.

Responsibilities

• Sorts, alphabetizes and files all paperwork relating to patient's charts

• Demonstrates effective communication skills appropriate to a professional atmosphere

• Assists the team by greeting customers in a friendly and expedient manner and providing the information or service requested

• Provides back-up to team by answering high volume phone calls

• Answers telephone professionally with cheerful enthusiasm and identifies self and ensures caller receives resolution to inquiry

• Refers/schedules patients needing appointments with specialist or for various testing

• Obtains pre-certifications or authorizations as needed

• Prioritizes patient charts needing referrals via triage method

• Ensures patient's insurance requirements are met before scheduling

• Maintains sensitive and confidential information appropriately

• Faxes records as needed to specialists

• Assists nursing staff with level of priority/urgency in patient care

• Continually seeks ways to improve processes and add value to department

• Performs related assignments as required and assigned

• Assist with any special projects, as needed

• Maintains and increases a personal working knowledge of Clinic policies

• Experience in retrieving authorizations and working referrals

Qualifications

Job Requirements:

• High School Diploma or GED

• Previous customer service experience in a retail, business, or office setting delivering exceptional customer service

• Strong grasp of medical terminology

• Well versed in HIPAA laws and keep patient documentation and information confidential

Preferred Job Requirements

• One (1) year of medical office reception experience

• One (1) year of experience working with EPIC

• One (1) year of experience with Authorizations or Referrals