Referral Clerk

Position Details

• Employment Status: Full-Time

• Position Status: In Office

• Schedule: M-F 8:00 AM-5:00 PM

• Weekly Hours: 40

This is a temporary promotion beginning immediately until the end of December 2019 to assist our current referral clerks with their work loads. This position is only open to internal candidates, preferably current MOS. This position will come with an hourly differential. We will be back-filling any MOS positions of those who take this role temporarily so departments will not be short staffed. If you have any questions about this position please reach out to Mike Kauffman in the Asbury Building.

Compensation: $16.00 - $20.00 per hour (depending on experience)

Summary: The Referral Clerk coordinates and facilitates the process of internal and external referrals. This includes interaction with patients, physicians, referral providers and health plans.

Principal Responsibilities:

• Will participate and maintain a culture within The Corvallis Clinic consistent with the content outlined in the Service and Behavioral Standards Handbook. To this end, employee will be expected to read, have familiarity, and embrace the principles contained within.

• Prepare referral information received from physicians.

• Review referral and pre-authorization/registration information for appropriateness of referral.

• Verify accuracy of referral request or service record and modify patient information as required.

• Respond to inquiries from providers, patients and staff regarding referrals and registration.

• Verify Workers Compensation documents for completeness and submit all required documentation per WC protocols

• Obtain Insurance authorization and schedule Injection series appointments.

• Provide back-up for the department Surgical Scheduler as applicable per department: Contact patients prior to scheduled surgeries:

• Ensure all pre-operative tests have been completed and results are posted in patient chart

• Ensure all pre-operative instructions are clear and address or direct patient questions to the appropriate person.

• Retrieve surgical reports and dictation from hospital utilizing Epic system for physician review and inclusion in patient's electronic medical record.

• Manage portal requests

• Manage all doctors schedules (block when provider is out, move patients who need to be moved, make sure that the template is followed, maintain waitlists)

• Manage hold documents in Athena

Education/Licensure/Experience:

• One or more years of successful experience in referrals and/or pre-authorization/medical office work and OR Minimum of two years' experience in dealing with managed care protocols.
• 1-year experience in a medical office, front desk position with referral experience.

Knowledge and Skills:

• Excellent organizational and prioritization skills.

• Knowledge of medical terminology.

• Knowledge of referral process and authorization process of all contracted insurance plans and maintain working knowledge of Oregon Health Plan and Medicare.

• Computer input skills and word-processing skills.

• Ability to assess and evaluate medical information.

• Knowledge of managed care benefits.

• Excellent verbal and written communication skills.

• Knowledge of provider contracts.

• Ability to work compatibly with the public and other staff members.

Perks and Benefits:

• Work-life balance is a top priority at The Corvallis Clinic

• 8 holidays + 2 floating holidays = 10 Paid Holidays! Early release on Christmas Eve and New Year's Eve

• Generous Personal Leave Accrual

• Benefits: Medical w/ HSA or HRA, Dental, Flexible Spending Acct (FSA)

• Employer contribution to HSA and HRA (when enrolled in Medical Plan)

• Employer paid Long Term Disability (LTD), Basic Life/AD&D, Employee Assistance Program (EAP)

• Voluntary Benefits (Vision, Life Insurance and AD&D, Pet Insurance, Aflac, Legal Shield)

• Retirement - 401k eligible and auto enrolled after 90 days, 100% vested from day 1, with clinic match after 1 year (w/hours requirement) and Discretionary Profit Share after 2 years (w/hours requirement)

• Pay on Demand (up to 2x per month)

• Casual Fridays (with clinic approved attire)

• Year-round employee engagement events and festivities

• Team centered culture, delivering exceptional medical care with compassion and a commitment to service