KNOWLEDGE, SKILLS, ABILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requires good listening and verbal communication.
Ability to competently work on network computer system (Windows XP/Sharp focus) and headset with Aspect Winset phone.
Medical terminology a plus.
EDUCATION / EXPERIENCE
Include minimum education, technical training, and/or experience required to perform the job.
Minimum High School Diploma or GED required
Requires excellent telephone customer service skills with basic typing ability and working knowledge of a Windows based computer environment.
Call Center or similar customer service experience preferred.
Three (3) years of customer service experience preferred
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to work in sitting position, use computer and answer telephone.
Required to use fine motor skills (typing/data entry), and reach with hands and arms.
Must be able to lift up to 25 lbs
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Subject to varying and unpredictable situations, many interruptions, multiple calls and inquiries, and change.
May be required to work long hours and holidays.
Conifer Health Solutions
Tenet Healthcare Corporation