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Reference Specialist

Expired Job

Tacoma Community College Tacoma , WA 98402

Posted 1 week ago

Position Summary

This position works directly with students, providing technical support for software applications and equipment, responding to basic directional questions, and interacting with the cycle of reference questions at the reference desk. The position reports to the Library Director.

Essential Functions

  • Answer basic directional and citation questions under the direction of faculty librarians.

  • Provide basic technical support to students including login, website navigation, and software applications, troubleshoot desktop computer, laptop, scanner, photocopier and software issues.

  • Provide clerical and project support to faculty librarians and library director.

  • Cross-train at circulation desk and assist in that location when appropriate;

  • Perform other duties as assigned.


Minimum Qualifications

  • Associate's degree from an accredited college or university -or- equivalent education/experience.

  • Proficient with Microsoft Office applications.

  • Experience with customer service.

  • Experience troubleshooting basic computer hardware and peripheral issues.

Preferred Qualifications

  • Bachelor's degree from an accredited college or university.

Conditions of Employment

  • Successful completion of a criminal history background check prior to employment.

  • Ability to lift, push and pull up to 25 lbs. with no restrictions.

  • Ability to work a flexible schedule.

The Successful Candidate Must Demonstrate

  • Ability to maintain flexibility and patience while managing a series of student interactions on a variety of topics.

  • Ability to be self-directed and work both independently and collaboratively in a strong team environment.

  • Ability to create and promote a friendly and professional environment.

  • Ethics and integrity, and sound professional judgment.

  • An appreciation of diversity and the benefits of a commitment to cultural awareness and sensitivity in the workplace.

  • Ability to work respectfully with students and staff from diverse backgrounds.

  • Strong written, verbal and organizational skills.

Application Process

Application Materials

Complete application packages must include the following:

  • Tacoma Community College online application

  • Resume and cover letter.

  • Copies of transcripts for all colleges and universities attended.

Terms of Employment

This is an hourly position scheduled to work varied hours up to 17 hours per week. The pay rate is $13.75 per hour. Flexibility in scheduling is required to meet department needs. A collective bargaining agreement exists and membership in the Washington Federation of State Employees or payment of a service fee may be required.

Tacoma Community College provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, age, disability, genetic information, sex, sexual orientation, marital status, creed, religion, or status as a veteran of war. Prohibited sex discrimination includes sexual harassment (unwelcome sexual conduct of various types). Provides reasonable accommodations for qualified students, employees, and applicants with disabilities in accordance with the American with Disabilities Act and Federal Rehabilitation Act. The following persons have been designated to handle inquiries regarding non-discrimination policies: Title II and Title IX, 253-566-5050; Section 504 Officer, 253-566-6090.

Tacoma Community College is a smoke-free/drug free environment.

This recruitment announcement may not reflect the entire job description and can be change and or modified at any time.

Tacoma Community College
6501 S 19th St Bldg. 14, Tacoma WA 98466

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Reference Specialist

Expired Job

Tacoma Community College