Data Innovations Colchester , VT 05439
Posted 3 weeks ago
Essential Functions and Responsibilities:
Manage all aspects of the renewal and subscriptions for software products developed at Data Innovations
Prepare various forms of customer correspondence, including renewal and subscription notifications, letters, quotes, and invoices
Classify renewals and subscriptions in the tracking system based on the payment status and ensure the customer data is complete and accurate
Respond to inquiries from customers, Sales and Finance Department regarding subscription status
Investigate and resolve renewal and subscription discrepancies and inquiries
Provide timely feedback to the department manager regarding any customer concerns
Provide timely and accurate quotes to customers
Process renewal and subscription cancellations
Assist with process documentation and enhancements
Develop and run reports, queries, and spreadsheets
Identify inefficiencies in the sales administration and renewal process and promote the improvement of areas identified
Train / Mentor recurring revenue specialists amongst all product lines
Maintain and further develop current contracting process (VA's, IHS sites)
Requirements
Knowledge, Skills, and Abilities:
Proficient with Microsoft Office Suite applications
Proven ability to communicate clearly and professionally in verbal and written formats with both internal and external customers
Strong attention to detail
Excellent organizational and customer service skills
Ability to operate under constant deadlines and productively handle and prioritize tasks
Ability to be self-motivated and to effectively manage multiple projects
Ability to think thoroughly and independently with minimal guidance and seek a resolution through to completion
Ability to follow DI's policies and procedures and system usage practices
Must comply with Company vaccination policy
Education and/or Experience
Associates Degree in Business Administration or similarly related field, or 5 years of relevant experience working in business administration or related profession.
Physical Requirements/Working Conditions:
While performing duties of this job, the employee is predominately functioning in a sedentary light office position with high frequency of telephone communication, keyboarding, and computer.
Preferred skills and experience:
In addition to the above requirements, the ideal employee/candidate will have experience with the following:
Experience with NetSuite
Experience with Sales Force
Supervision Level
This person reports directly to the Manager of Recurring Revenue.
Data Innovations