Go behind the scenes in Spok's Eden Prairie, MN office by watching this video,Transforming an Industry. You'll learn about the solutions Spok develops, and why collaborating to build them means so much to our employees. You'll also get a feel for our company culture of collaboration, and the underlying beliefs, values, and people that make Spok a great place to work.
The Recurring Revenue Account Manager will be responsible for maximizing Maintenance revenue. The manager will serve as the "owner" of the maintenance business and may be eligible for an incentive program. Spok currently has approximately 1,500+ customers with Maintenance Agreements and this position will be in constant contact with customers in managing their maintenance accounts.
Essential Duties and Responsibilities include the following.
Ensure that customers are invoiced the appropriate amount based on the software licensed includes reviewing all closed orders to determine maintenance add-ons. May also involve researching the historical transactions and presenting the information to the customer.
Provide quotes and obtain PO's from customers and/or third party partners.
Create and update recurring billing information in NetSuite financial system.
Invoice customers for maintenance; manage recurring billing information in NetSuite financial system; facilitate renewal billing. Ensure all customers are accurately invoiced for maintenance based on the amount of licensed software and service level and that amounts billed are recognized properly.
Verify revenue recognition and research exceptions. Work closely with accounting team to ensure accuracy.
Work closely with accounts receivable, customer support, functional managers, and sales team as issues arise with customers impacting maintenance accounts.
Attend hand-off meetings to understand maintenance impact of projects on a proactive basis.
Communicate to and ensure that customers understand the various service levels and assist the customers in selecting the appropriate level. Communicate the value and benefits of Spok maintenance and support to decision makers. Maintain knowledge of account's current and historical maintenance program.
Increase maintenance revenue through the conversion to higher service levels.
Keep management informed of major changes to revenue.
Other duties as assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
Bachelor's degree from four-year college or university; and two to four years' related experience and/or training; or equivalent combination of education and experience.
Strong experience with Excel
Experience in revenue accounting principles
Strong analytical skills
Excellent customer service skills and the ability influence decisions
Experience with NetSuite or similar systems
Detail-oriented with the ability to prioritize and multi-task
Ability to communicate effectively with all levels of people and articulate Spok's product value and service levels
Strong record of job stability and a proven history of performance success
Aggressive self-starter with a great attitude and strong organizational skills