Montgomery, United States
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This position is responsible for providing leadership, consultation, and expertise in call center-based recruitment and related support-personnel recruitment to meet strategic and tactical hiring requirements established by Business Partners/Hiring Managers while ensuring alignment with Organizational Goals to identify, select, and retain top talent. Manager will perform full lifecycle recruiting and maintain relations with hiring managers, candidates, and employees while guiding hiring managers and candidates through the SYKES selection process.
Required qualifications, skills and experience
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Adheres to SYKES policies on ethics and integrity.
Provides leadership, direction and support for the successful design, implementation, strategic management, and tactical management of all major programs related to employment branding, sourcing, candidate assessment, selection and hiring.
Tracks and uses key metrics to drive continual improvement regarding recruitment decisions, to ultimately improve the quality of hire.
Provides personal, "hands-on" involvement, direction, coaching, and support and be accountable for -- all recruiting initiatives.
Proactively develops candidate pipelines through traditional and innovative sourcing methods, including social media avenues and any emerging technology-based methods.
Researches and maintains updated database of sourcing and recruiting methods used by successful competitors and other companies involved in recruiting from the same talent pool.
Ensures compliance with established recruitment and hiring procedures, including Human Resources and EEO/Diversity policies.
Directs the implementation of multiple sourcing strategies to attract competitive candidates; stays abreast of trends and innovative recruiting techniques to be competitive in state-of-the-art recruiting practices
Proactively enhances candidate pipeline effectiveness through systematic development of industry and community relations
Desired qualifications, skills and experience
EDUCATION and/or EXPERIENCE
Bachelors degree in Human Resources or 5+ years of full life cycle experience and/or training, within a corporate and/or staffing agency environments, or equivalent combination of education and experience
Recruitment in Call Center environment desired
SYKES Enterprise supports the worldwide delivery of quality customer care from our call centers and our large home-based workforce. Our high-performance team manages a challenging array of cloud, web- and- mobile based solutions that integrate a dispersed workforce and multiple clients. Information security, network administration and software development are part of our comprehensive global portfolio. IT professionals with a passion for challenging and meaningful work in a fast-paced industry will find a home and a rewarding career here.
Sykes Enterprises Incorporated