Recreation Supervisor - The Branch Connection

Position Summary

The purpose of this position is to supervise, coordinate, and perform a variety of recreation duties at The Branch Connection, our active adult center. The location of this position will be assigned to the position prior to hiring. This includes various professional, technical, and administrative tasks related to the planning, development, and implementation of programs, fitness services, rentals, special events, and a multitude of recreational activities. This is accomplished through the coordination and/or facilitation of programs, recreation, events, and tournaments; recreation and fitness programs.

Essential Job Functions

Essential Duties and Responsibilities

The essential duties and responsibilities listed below are an overview of the key duties of this position and is not a definitive listing of duties enacted by an single incumbent. Other duties may be assigned.

• Develops and executes quality programs and events relative to programs, fitness, athletics, recreation, community outreach, and wellness. This includes but is not limited to: program development, scheduling, promotions, organizing registration, membership services and retention, and ensuring quality program delivery.

• Maintains a clean and safe recreation center facility. This includes maintaining supplies and materials in restrooms and locker rooms; ensuring First- Aid supplies and equipment are available; cleaning equipment, internal/external areas (including the playground), and handling trash maintenance; and, maintaining condition of fitness equipment in fitness area, gyms, etc.

• Supervises part-time, seasonal staff, and contract instructors. Maintains communication with staff; conducts training and performance evaluations. Effectively handles staff issues; and, ensuring staff delivery of excellent customer service to patrons.

• Performs other related duties including budget preparation; processing open records requests; and, serving on assigned committees.

• Provides staff support for front desk and fitness area desk including reception, answering phones, processing memberships and payments, customer service, addressing patron complaints, etc.

• Provides quality customer service to internal and external customers including front desk reception; maintaining customer relations and resolving issues; enforcing safety and facility rules/guidelines; and, providing emergency response services as needed such as CPR, First Aid, AED, etc.

• Provides management support including serving as back up Recreation Center Manager, enforcing rules and guidelines, and serving on committees.

• Conducts training including CPR and First Aid classes for staff.

Functional Area Essential Duties:

Rentals, and Front Desk Operations:

• Coordinates, supervises, and oversees Recreation Center and athletic field/facility rentals. Coordinates and/or facilitates youth and adult athletic leagues, programs, and tournaments.

• Maintains concession stands ensuring they are in good working order and maintaining code compliance. This includes submitting work orders to Facilities Management regarding concession stand issues including city-owned equipment in concession stands; ensuring preventative maintenance is performed on city-owned equipment such as ice machines, sire protection equipment, and AEDS; and ensuring concession stand operators comply with usage guidelines.

• Supports athletic leagues by coordinating field usage, updating communication mediums with field conditions, programming field lights, working with Parks Division, school districts and community colleges on field usage, field maintenance schedules, and maintaining records on leagues.

• Coordinates all field rentals and working with the Police Department on crime related issues and handling any concession stand issues.

• Administration of the Youth Scholarship Fund.

• Coordinates tournaments and special events by working with tournament directors and Economic Development/Tourism on field and hotel usage, handling all logistics for the event, scheduling staff and ordering any new equipment needed.

Fitness:

• Oversee a wide variety of recreation and fitness programs including fitness floor operations, membership services, and programs.

• Develops and executes quality programs and events relative to fitness, recreation, community outreach, health, and wellness.

• Supervises contractor instructors, program development, and quality delivery.

• Coordinates the scheduling of classes, programs, and promotions.

• Organizes registration, membership recruitment and retention; and ensuring member accounts are up-to-date.

• Oversees and implements member recruitment and retention plan.

Programs, Special Events, and Marketing:

• Coordinates, supervises, and oversees The Branch Connection. Coordinates, supervises, and/or facilitates programs, and events.

• Maintains facility and operational readiness. This includes submitting work orders to Facilities Management regarding issues.

• Supports programs, and events by coordinating facility reservation usage, and keeping schedules updated.

• Special Events including, but not limited to, Fishin' Fun, Game Night, Craft Fair, and Veteran's Day.

• Coordinates and assists with special events including special instructional programs, special services, etc. Including program development, scheduling, promotions, coordinating staff support, and ensuring quality program delivery.

• Develops, executes, and evaluates programs and ensure all programs, and events are up to date in software system.

• Supervises contractor instructors, program development, program promotion and quality delivery.

• Planning, coordinating, budgeting and executing of special events.

• Creates marketing and advertising materials for The Branch Connection programs and events. This includes the coordination and development of brochures, flyers, emails, newsletter and social media content and posts; maintains TV and radio information; manage printing of materials; and manage recreation program and event photos.

Rentals, Volunteers, and Front Desk Operations:

• Coordinates, supervises, and oversees The Branch Connection, facility rentals, volunteers and front desk operations.

• Supervise and train employees who perform customer service functions in relation to cash handing, enrollments, reservations, and other duties as assigned.

• Administration of the Scholarship Fund.

• Organizes registration, membership recruitment, membership promotions and retention; and ensuring member accounts are up-to-date.

• Supervises volunteers; including application process, training, scheduling, and tracking hours.

• Supervises and oversees partners and partnership processes for community outreach, health, wellness and service organizations that provide quality for members.

Education and Experience

Work requires broad knowledge in a general professional or technical field. Knowledge is normally acquired through four years of college resulting in a Bachelor's degree, or any equivalent combination of education or experience. Bachelor's Degree in Recreation, Hospitality, Education, or related field preferred.

Minimum of two years of experience in Parks and Recreation or related field required. One year supervisory experience preferred.

Must obtain a Class B Commercial Drivers' License (CDL) with P and S endorsements within six months of being hired.

Must successfully complete a comprehensive criminal background check, drug and alcohol testing, and a Motor Vehicle Review. Candidates who currently hold or obtain a CDL must also successfully register for and complete the FMCSA background check as a condition of employment.

This position is subject to random drug and alcohol testing throughout the length of employment.

Knowledge, Skills and Abilities

Work requires supervising and monitoring performance for a regular group of employees or department including objectives/effectiveness, performance evaluations, and realigning work as needed.

Decisions regarding implementation of policies may be made. Contact may involve support of controversial positions or the negotiation of sensitive issues or important presentations.

Contacts may involve stressful, negative interactions with the public requiring high levels of tact and the ability to respond to aggressive interpersonal interactions.

This position normally performs the job by following established standard operating procedures and/or policies.There is a choice of the appropriate procedure or policy to apply to duties.

Work requires a comprehensive, practical knowledge of a technical field with use of analytical judgment and decision-making abilities appropriate to the work environment of the organization. This position conducts research for documents, compiles data for computer entry, and/or enters or oversees data entry.Monitors budget and fiscal expenditures (typically non-discretionary expenditures) for a work unit of less than department size (programs, activities, projects or small organizational units) or responsibility for fiscal management of capital project(s).

Advanced ability to read literature, books, reviews, scientific or technical journals, abstracts, financial reports, and/or legal documents. Advanced ability to deal with system of real numbers; practical application of fractions, percentages, ratios/proportions and measurement. Advanced ability to write reports, prepare business letters, expositions, and summaries with proper format, punctuation, spelling, and grammar, using all parts of speech.